• Full Time
• Location: Camperdown, Sydney
• Make a meaningful difference to the lives of Australians in need 

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Mission Australia Housing (MAH) is an established and progressive, Tier One National Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors

Mission Australia has been providing Housing services to Tasmania for 12 years and taking on the management of 500 properties in 2013. This role will be actively involved in Mission Australia Housing’s growing portfolio in Tasmania and will require strategic vision and successful delivery through collaborative teamwork. 

We seek to offer a pathway away from homelessness by providing good-quality housing that enables people to participate in their communities.

Mission Australia Housing is looking for a highly skilled Team Leader to successfully support the delivery of application and tenancy management services in the Inner Sydney area at Mission Australia Housing’s Flagship Common Ground complex.

Position Responsibilities 

As the Team Leader for Tenancy Services, you will be responsible in ensuring the delivery of a wide range of tenancy and property management services to clients from various backgrounds including clients with high complex needs.

Reporting to the Regional Manager, your key responsibilities will be to:

• Manage and monitor the human, financial and physical resources allocated to you and work within budgets
• Be responsible for all property and tenancy management activities in the surrounding region
• Develop good working relationships with external and internal stakeholders
• Formulate various reports to monitor tenancy needs and trends and provide direction to relevant parties
• Support the Regional Manager in preparation of tenders and EOI when necessary
• Effectively coordinate, advise and lead the team and ensure that a diverse range of training and development activities are available 
• Provide regular policy and program advice to managers in relation to the development of property and service plans
• Prepare high-level projects documents, business case proposals, reports and submissions for senior management
• Maintain MAH data and records in a quality manner to facilitate planning, quality management and reporting 
• Represent MAH at NCAT Tribunal hearing when necessary

This pivotal position will also provide guidance, support, collaboration and cooperation to the asset, community development, services and stakeholder engagement teams of Mission Australia and Mission Australia Housing as well as external stakeholders including Local and State Government.

Requirements for Success

• Previous exposure/experience as a team leader in public/community housing
• The ability to build networks within the social housing sector
• Demonstrated leadership skills with effective time management capabilities
• Track record of success in your ability to deliver positive client outcomes and sustain social housing tenancies
• Excellent written and verbal communication skills and the ability to influence across all levels
• Proficiency in MS Office including Excel reporting and presentation skills
• Current Senior First Aid Certificate or happy to obtain one 
• Current NSW Driver’s License

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

If you have a disability and need support, please email [email protected] using the subject line: Team Leader - Tenancy Services enquiry via EthicalJobs.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Generous discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.

How to Apply

View the Position Description and click “Apply Now”. We will respond to your application.

 Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you