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Customer Relationship Officers


We are looking for customer service champions who are ready to make a difference!

Location: Eastern suburbs Melbourne VIC

Multiple roles available: permanent/fixed term; full time/part time options available for the right candidate.

MOIRA provides a range of support services for people with disabilities, families and youths in Melbourne and throughout Victoria. We're a dynamic, fast paced and innovative organisation with a vision that people choose what creates their best future.

About the role:

  • Respond to all incoming enquiries about MOIRA’s NDIS services including assisting people to understand the NDIS.
  • Build customer engagement through the delivery of efficient, superior customer service on a daily basis
  • Review and assess customer concerns for possible troubleshooting, partnering with other teams effectively
  • Educate customers how to self-serve including directing to the self-help portal
  • Undertake a range of administrative duties to establish and maintain accurate participant records.

About you:

MOIRA is a values driven organisation, so you'll be aligned to our values of trustworthy, engaging, dignified, curious, innovative and committed.

You are also:

  • Customer focused and an excellent communicator
  • Motivated, and a team player with loads of energy
  • Solutions focused – you get a kick out of resolving customer issues
  • Looking to build a career in a leading non-profit organisation

Experience in a contact centre or within the NDIS environment is great but not a requirement. Full training will be provided for successful applicants.


  • Attractive salary and packaging benefits
  • Great ongoing training and career development
  • Hybrid workplace - flexibility in work location and the ability to work from home
  • Team member Wellbeing Program
  • First class working culture

Please Note - should you be successful you are required to undergo a:

  • Criminal History Check (completed internally)
  • Working With Children Check
  • National Disability Workers Screening Check
  • Proof of your eligibility to work in Australia (provide either - birth certificate, passport. VISA, etc)

MOIRA is a child safe organisation which promotes the safety, participation and empowerment of children including those with a disability.

MOIRA is an equal employment opportunity employer who is committed to employing a diverse workforce. We welcome applications from Indigenous people, workers of all ages, people with disabilities and those from culturally and linguistically diverse backgrounds.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.

Apply Now

Applications for this role will take you to the employer's site.

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