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Case Manager - Queanbeyan

Molonglo Support Services

Molonglo Support Services in Queanbeyan has been responding to people experiencing difficulties due to homelessness and domestic and family violence for over 40 years. Our vision is for everyone living in a secure and safe environment.

The role

Molonglo is looking for an experienced, compassionate, and proactive Case Manager for a fixed term of 12 months to cover maternity leave, with the possibility of extension or permanency.  

Your Place Housing Support Service is a Specialist Homelessness Service providing support to individuals and families from a range of different situations who are experiencing homelessness or at risk of homelessness.  

Working from our Queanbeyan office, upstairs in the Corporate Suites at Riverside Plaza, no two days are the same. The work is interesting, challenging and rewarding especially when you realise what you have put into place changes the lives of the people you are serving.

A typical week

Provide client-focused case management to assist people who are experiencing social disadvantage using a strengths-based approach. Typically, your day includes:

  • crisis intervention
  • preparation, implementation, and evaluation of case plans
  • practical and emotional support
  • coordination of services
  • networking and liaising with other agencies and services
  • writing case notes and administrative duties
  • assisting clients’ into independence
  • assisting with documentation
  • advocating for the client, family, and their children
  • visiting clients in their homes or at the office within Covid safe guidelines
  • assisting the Coordinator with bi-monthly and annual reports
  • assisting with immediate to long term accommodation options
  • supporting your colleagues
  • and from time to time you may organise and facilitate a focus group



  • A qualification in Community or Social Work or similar discipline; 
  • A minimum 1 years’ experience in case management
  • Ability to work with vulnerable people using a strengths-based approach.


  • Drivers Licence
  • Completion of, or current, NSW Working with Children Check 
  • National Police Check
  • Covid-19 Vaccinations
  • Eligibility to live and work in NSW

Required Skills

  • Excellent verbal and written communication skills
  • High degree of drive, initiative, motivation and outcome orientation, with the capacity to deal with multiple and often conflicting priorities
  • Ability to successfully work within a small team 
  • Ability to build rapport with clients
  • Experience working in partnership with a range of internal and external stakeholders
  • Well-developed computer skills, including proficiency with MS Office programs particularly Word, Excel, Outlook and Teams and ability to adapt and learn internal IT systems 
  • An awareness, understanding, and sensitivity to homelessness issues and the ability to communicate with a diverse range of people from various cultures
  • Ability to work calmly under pressure

What we offer in return

  • Competitive remuneration and company benefits
  • Ongoing learning and development within the organisation
  • Not-for-profit salary packaging benefits - reducing your taxable income by $15,900
  • Flexible working arrangements – option to work flex time for 1 RDO per month
  • Employee Assistance Program
  • A valued member of an encouraging, small supportive team 

The top accountabilities for the role are

  • Working within our practice framework for supported housing, with a focus on working collaboratively to assist clients to sustain their housing or find accommodation and assist to overcome any barriers
  • Core focus on collaborative case management 
  • Actively managing safety and promoting our safety culture


Apply on our careers page by clicking Apply Now for further directions and where you will find a full job description.

Molonglo Support Services will review applications as they are received. We may interview candidates during the advertising period.  Only shortlisted candidates will be contacted.

Molonglo Support Services is committed to building an inclusive workplace where all people feel valued.  We welcome applications from Aboriginal and Torres Strait Islander peoples.  People with disabilities, culturally and linguistically diverse people, Lesbian, Gay, Bisexual, Transgender, Intersex and Queer+ (LGBTQI+) communities.

‘It is an offence under the Prohibited Employment Act 1998 for a person convicted of a serious sex offence to apply for this position”.  

How to apply

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