Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence and neutrality.

Benefits of working with MSFA 

• Flexible & hybrid working arrangements 
• Salary packaging plus benefits & allowances 
• Annual salary review
• Personal training budget & LinkedIn learning licence
• Amazing culture & career development opportunities
• An organisation with a strong culture of philanthropy
• Employee Assistance Program
• Additional leave & purchased leave options 
• Meditation wellness classes
• Monthly afternoons off! And
• The opportunity to contribute to MSF’s medical humanitarian purpose

Responsibilities of your role

Reporting to the Regular Giving Manager this key relationship-based role will ensure the day-to-day management of MSF Australia and MSF New Zealand’s regular giving programs with a strong focus on lead generation campaigns (including digital), integrated donor journeys and telemarketing.

You will proactively develop relationship with internal stakeholders and a portfolio of external suppliers to deliver high quality acquisition and retention activities across multiple channels including telemarketing, digital, SMS and email.

Accountabilities will also include collaborating closely with the Digital Team to deliver marketing automation and lead generation for regular giving; contribute to the design of growth strategies; regular reporting; involvement with annual planning and the budgeting process.

What you will bring

To be successful in this crucial role you will be known for your natural flair for account management and your ability to exceed ambitious income targets. You will be motivated by developing your career in fundraising and joining a humanitarian aid organisation. Ideally you can demonstrate:

• Knowledge of the different channels of regular giving acquisition and donor retention strategies
• Exceptional knowledge of regular giving telemarketing programs and driving growth through supply partners.
• Proven account management experience in telemarketing fundraising or similar with a track record in achieving revenue targets.
• digital marketing and / or marketing automation experience.
• Strong financial acumen with a knowledge of budgeting and forecasting.
• Experience analysing and using data to inform decisions and strategic outcomes. Salesforce CRM exp preferred.
• Clear communication skills, with the ability to articulate complex ideas in a concise manner.
• Experience developing compelling materials to support telemarketing campaigns.

Applications

Upload your resume and cover letter to the MSF Careers Portal via the 'Apply Now' button to be considered for this position.

Applications will be reviewed on receipt as the role is available for an immediate start.  

For more information, see the website www.msf.org.au or contact the MSFA Talent Acquisition team with any questions [email protected] using the subject line: Regular Giving Specialist enquiry via EthicalJobs.

A position description is attached.

At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.  

We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.  

MSF Australia is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information, please call or email MSFA Human Resources on +61 2 8570 2609   [email protected]

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies.    

In support of the Child Protection Policy, a criminal background check will be required during the  recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.