Who are MSF?

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality.

Benefits of working with MSFA

• Flexible & hybrid working arrangements
• Meditation and wellbeing classes
• Salary packaging plus benefits & allowances
• Annual salary review plus annual performance review
• Personal training budget & LinkedIn learning licence

• Amazing culture & career development opportunities
• Employee Assistance Program
• Additional leave & purchased leave options
• Monthly afternoons off!
• Plus so much more!

Responsibilities of your role

Reporting to the Supporter Relations Assistant Manager this inbound phone based customer donor service and data entry role is responsible for critical donor facing and administrative tasks to support the MSF fundraising ream and assist our current and potential donors. Collectively the Donor Relations team ensures that our valued donors receive the best possible service and attention.

Working independently within a collaborative and friendly team your accountabilities will include:

• Connect with donors to keep them informed on current MSF campaigns;
• Respond to phone and email queries from donors, addressing requests and solving issues;
• Data management in the Salesforce CRM
• Involvement with working groups to support your knowledge growth
• Input into projects and continuous improvement initiatives

What you will bring

To be successful in this key influencing and donor focused role you will enjoy engaging with people and working independently within a supportive and professional environment. You will be energised by constant learning and motivated by working in a global humanitarian organisation. Ideally can demonstrate the following:

• Call centre and customer care experience;
• Confident experience with CRM systems and strong computer literacy;
• High attention to detail;
• Excellent communication and organisational skills; and
• A keen interest in being a part of a NFP organisation.

For more information, see the MSFA website or contact the MSFA Talent Acquisition team with any questions [email protected], using the subject line: Supporter Relations Officer enquiry via EthicalJobs.  

A position description is attached.

At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion. 

We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.  

MSF Australia is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information, please call or email MSFA Human Resources on +61 2 8570 2609 or at [email protected], using the subject line: Supporter Relations Officer enquiry via EthicalJobs. 

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies. 

In support of the Child Protection Policy, a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.