• National Association of Community Legal Centres operating as Community Legal Centres Australia
• Full time
• Location: Sydney

Salary:

Role is classified as level 4 of the Community Legal Centres Australia Enterprise Agreement $89,407 - $96,174 p.a. (pro-rata). This Enterprise Agreement references the Social, Community, Home Care and Disability Services Industry Award 2010 (the Award), however our salaries and conditions are above the award.

Job description:

Community Legal Centres Australia (CLCA) is the national peak organisation representing more than 160 community legal services in Australia. Community legal services provide high-quality, free legal and related services to people and communities experiencing financial hardship or other barriers – such as violence, intersectional disadvantage, and discrimination. We help people and communities overcome the barriers they face and improve access to justice.

The national peak provides critical services to community legal centres (CLCs) in our network, including in relation to information, communications, and data technology (ICDT). The centrepiece of this work is currently the CLASS database, a custom-built client management system (CMS) used by more than 140 organisations in our membership to record legal support client data and report on service delivery to government funders and others. CLASS is ageing and will need to be replaced. CLCA is leading a change process that will see centres purchase their own commercial CMS tool which will deliver data to a national data repository, to be owned and managed by CLCA. CLCA will draw reports to governments (on behalf of centres) from our national data repository.

The national peak will be responsible for developing and maintaining the national data set, a comprehensive record of the sector’s delivery of services to clients. We will support centres to engage in this change process, and work with the Commonwealth and State Governments, and other stakeholders, to ensure a successful transition to this new mode of operation.

This role will focus on continued operation of CLASS, while also helping the organisation implement its digital vision for the future. It will require experience with ICT delivery, and a commitment to quality customer service, and strong stakeholder management skills.

about you

This is a job for someone who wants to apply their ICT skills to the pursuit of social justice for people experiencing disadvantage.

• You will have experience in applying your technical skills in hosting environments such as Microsoft Azure, Atlassian Confluence and Jira helpdesk systems.
• You will have strong experience handling user access and security across Azure, the Microsoft 365 suite and SharePoint, and handling data using virtualisation technologies such as VMs, SQL based services, and Power BI.
• You will have sound communication and documentation writing skills, and be experienced with business analysis, converting broad requirements into system specifications.
• You will also be comfortable engaging stakeholders across multiple levels from admin staff through to lawyers, external ICT vendors, and government departments.
• You will assist with positioning the CLC movement 2 of 4 to meet the ICDT challenges of the next decade, so that we can continue to fight for social justice and human rights.

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A position description is attached.