National Seniors Australia is the leading not-for-profit organisation, providing a voice for older Australians. To fund our advocacy activities, we engage with the sale of handpicked commercial services. We are currently seeking a full-time Contact Centre Insurance Consultant to join our Brisbane team.
When you become a member of our insurance contact centre team you will join a dynamic team with a focus on customer service.
On a day-to-day basis you will:
- Quote & sell a range of insurance products to new & existing customers
- Manage administration processes that support the sales & servicing of policies
- Identify & advise of other benefits that National Seniors offers
- Maintain & update our Customer Relationship Management System to support our service and Marketing activities
- Comply with excellence-based phone standards process
- Participate in insurance training programs as directed
We are seeking someone with:
- Aptitude to learn
- Strong attention to detail
- Desire to excel and provide exceptional service
- A team player
Highly desirable will be if you have:
- Three years’ experience in an Insurance Call Centre environment:
- Accredited training for general insurance
- Strong knowledge on all types of insurance
In house training will be provided to meet the legislative requirements of the insurance industry.
What we offer you
- Competitive salary and incentive program
- Flexible working arrangements including hybrid work from home arrangements after probation
- Your birthday off
- Central CBD location near public transport
- Positive work environment with super supportive team