For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

• Casual Position
• Classification: SCHADS Level 4 with an hourly rate of $53.90 - $58.00 p/h including casual loading + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Head to Health Phone and Digital Intake Service Adelaide SA

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We're proud to support 30,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

About your new role

The Intake and Assessment Officer is part of a multidisciplinary mental health team, delivering high quality mental health intake, assessment, triage, and referral services for individuals in the community who experience mental health issues and are seeking support. The priority of the HtH PDIS is to connect people seamlessly to the most appropriate local service to meet their identified needs, consistent with the 'stepped care' approach.

Intake and Assessment Officers will provide an initial identification and assessment of individuals' needs, as well as assist people requiring general information. The officer will have responsibility for undertaking an assessment using the Commonwealth's Initial Assessment and Referral Decision Support Tool (IAR- DST) and work closely with the clinicians within the team to determine the level of clinical oversight, and key decisions required in matching people with the appropriate support service.

The Intake and Assessment Officers will work as part of a collaborative team approach, supported by the clinical mental health team, including the clinical leads, and will have regular opportunities to reflect upon their practice and access comprehensive training and supervision. Some administrative tasks will be part of the role to support the team.

What will Neami offer

• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance

What you will bring to the role

Essential:

• Compliant with SA Health workplace health and safety requirements, including Requirements for Workers in Healthcare Settings.
• A valid Australian Driver's license.
• Demonstrated experience in the provision of mental health intake, assessment and supporting consumers with presenting mental health concerns.
• Engage consumers, using a strengths-based approach.
• Experience working with client information systems, maintaining accurate documentation and data collection.
• Proven ability to work autonomously and collaboratively within a team.
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations in an empathetic manner.
• Ability to adapt communication style to meet the needs of a diverse range of people.
• Proven ability to work productively in a changing and agile environment.

Desirable:

• Certificate IV in Mental Health /Community Services/Youth Work/ Diploma in Counselling (or equivalent)
• A lived experience of mental illness and a demonstrated journey of recovery. Intake and Assessment workers who have a lived experience, possess a rich understanding of the processes of recovery. Lived Experienced workers should be willing to purposefully use their own story to help others further their own understanding of recovery. As with other Neami staff, Lived Experience workers have access to a tailored training program and to regular opportunities to reflect upon their practice.
• Experience as a support worker or peer worker, supporting consumers and helping navigate to referral pathways or knowledge of referral pathways that include psychological services, psychosocial services, Alcohol and other drugs and social and emotional wellbeing services that are culturally appropriate
• Adequately trained in mental health assessment and referral skills; and
• Experience using crisis intervention techniques and escalation procedures
• High level computer skills with use of Excel and Microsoft, and the Carelink Database

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Australian working rights

How to Apply

To apply for this position, please:

• Click Apply Now where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact: Diana Calic, Clinical Services Manager at [email protected] using the subject line: Intake & Assessment Officer - Adelaide enquiry via EthicalJobs.

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.