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Service Manager - Lived Experience

Neami National

We support individuals living with mental health challenges to achieve outcomes they value.

Position details

  • Part Time (0.7FTE) Permanent Position.
  • Mon, Tues and Wed 10-6pm and alternate weekends, some after hours work will be required.
  • Classification: SCHADS Level 6 with a salary range of $102,653 - $107,178 per annum, pro rata + Superannuation
  • Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year.
  • Location: Strathpine Safe Space, QLD

About Neami National

"We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We're proud to support 38,000 people living with mental health challenges across Australia and offer more than 70 services, over 45 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention."

About your new role

The Strathpine Safe Space is an extension of Neami services and is part of a network of Safe Spaces across the Brisbane North Region that aims to support individuals experiencing significant distress. Safe Spaces provide an inclusive and trauma-informed environment, with support provided by peer workers and clinicians. Neami staff will work within a 'Collaborative Relational Practice Model' using an evidence-based, best-practice approach to support guests visiting the service. The Safe Space operates daily, outside usual office hours, and provides a welcoming and compassionate space for people needing immediate emotional support.

The Safe Space provides short-term targeted care and support for adults experiencing a crisis or in significant distress. It provides a safe space for immediate care, in-house assessment, and information and support to access community, primary and tertiary services. Services include assessment of needs, person-led conversations, activities to address a range of social, physical, and emotional needs, and provision of information and support to access community or health services. Referrals are not required to access the Safe Space and people can self-refer or be referred by general practitioners, public mental health services, community organisations, or significant others (with the person's consent).

The Strathpine Safe Space operates on a seven-day rotating roster with an afternoon /evening shift (approx. 3 p.m. - 10:30 p.m.) Monday- Friday, and weekend/public holiday shifts (approx. 2-8 pm).

What will Neami offer in return?

  • Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave.
  • Professional development through regular practice development sessions and coaching with your supervisor.
  • Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building.
  • Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family.
  • Flexible work arrangements are available for maintaining your work-life balance.

What you will bring to the role

  • Personal lived/living experience of mental health challenges, distress, injustice and journey of wellbeing/healing and ability to apply learnings as your primary way of working.
  • Must have experience working in a designated Lived Experience/Peer Worker role
  • Strong understanding of the Lived Experience lens to ground practice and leadership in collective knowledge.
  • Experience in supervising, coaching, and mentoring staff
  • Demonstrated ability to work autonomously with minimal supervision and to respond to complex or competing tasks in a timely way.
  • Ability to establish and maintain respectful professional relationships that have clear boundaries with service visitors, staff, and partner organisations.

What the role requires

  • National Criminal History Check (police check) - disclosable outcomes considered.
  • Current Working with Children Check - required before commencement of work.
  • Current drivers' licence
  • Australian working rights

How to Apply

The terms and conditions of the role are listed in the attached position description (please select the paperclip icon). If you have any further questions not addressed in the job advertisement or position description, please contact:

Chloe Loveday, Senior Manager Operations- [email protected], using the subject line: Service Manager - Lived Experience enquiry via EthicalJobs, 0408 806 380.

If you are interested in applying, please consider the National Lived Experience (Peer) Workforce Development Guidelines below: here.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

How to apply

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