For more than Fifty years, we've been supporting people with disability and mental health concerns; and those who are aged, people at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. It’s all part of our goal to provide innovative services which support individuals, strengthen communities and enhance social and emotional wellbeing for all.

The Customer Engagement Team exists to connect participants with an NDIS plan to supports and services in New Horizons and the Community. The team is the first point of contact for NDIS participants, families and Support Coordinators who are seeking information about New Horizons or who have chosen us to provide services for them under an NDIS plan.

Your role exists to coordinate the delivery of services to clients and supporting staff and clients in achieving the identified program outcomes. You will increase customers’ engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do.

This is a ​Full Time role​ and primarily be based in Kempsey, with some travel required.

Day to Day duties

• ​Meet or exceed Coordination of Support targets, and ensure that customer processes are carried out efficiently and within the required timeframes.
• Support a caseload of customers to increase their capacity to understand, monitor and manage supports of their choice.
• Act as the first point of escalation for clients, sharing knowledge, information and expertise with other team members and stakeholders.
• Increase customers’ engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do.

What you need to have:

• Passion, Respect & Integrity.
• Proven experience developing creative solutions to overcome day to day challenges.
• Relevant Tertiary qualifications and/or significant knowledge and experience in a similar role.
• Strong communication and listening skills.
• National Criminal History Check (Police Check) and Working with Children Check.
• Valid Driver License.

New Horizons offers many salary and non-salary benefits, of which you could;

• Take advantage of the tax benefits available only to employees who work for a not for profit organization – through lower tax deductions.
• Work 40 hours per week and have a Rostered Day Off (monthly).
• Utilise our Employee Assistance Program providing counselling services.
• Develop through Internal and external learning and workplace mentoring.
• Grow through Professional development opportunities and secondments.
• Access flexible work arrangements.
• Take Long Service and/or Parental leave.
• Work in a supportive culture and working environment.

To Apply:

Please click on the 'Apply Now' button!

Please note that as part of our employment checks, we will request a police check, a NSW Working with Children Check (WWCC) and an NDIS Worker Screening Check.

To help make the process speedy we encourage you to have/apply for the checks upon application as there can be some delays in obtaining these checks through the relevant services.

New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.