• An exciting opportunity exists for a dynamic individual with leadership experience in Quality and Risk management to join our organisation.
• 1.0 Full Time, Maximum Term role until February 2026 (Parental leave cover)
• Base remuneration starting from $116K + super + salary packaging
• Generous NFP salary packaging options up to $18,550
• Docklands office location with option to work some days at home

The Manager, Quality and Risk is a key role responsible for providing leadership and direction to the Organisation, Executive Team, and Managers in the planning, implementation, and monitoring of quality improvement and risk management programs. Also, as a key point of contact to advise and support the various committees.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.

What are PHNs?

PHNs have been established with two key objectives:

• Increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
• Improving coordination of care to ensure people receive the right care in the right place, at the right time.

A typical week may include:

• Supporting our leadership team in the implementation, maintenance, and review of the risk management framework, including reporting and actioning of risks
• Overseeing the effective operation of the organisation's QMS, including:
  • developing, maintaining, and improving organisational policies and processes
  • overseeing and reporting on quality improvement initiatives
  • reporting of feedback and complaints regarding our commissioning work and other external activities (e.g., community engagement, collaborative partnerships)
• Coordinate and provide advice on the review of critical and adverse clinical incidents and/or Root Cause Analysis and ensure progress on the implementation of recommendations arising from such reviews.
• Facilitate the annual internal audit program and matrix leadership of a team of internal auditors in conjunction with subject matter external consultants/auditors.
• Design, prepare, and monitor Risk and WHS&E plans and metrics.
• Support programs in client/patient safety and improvements across the business units
• Manager two direct reports - Quality Systems Lead and Work Health, Safety & Environment Officer

We are looking for someone who has:

• Experience in the management and maintenance of Quality Management Systems and understanding and commitment to ISO 9001 Quality Requirements
• Experience in the management and maintenance of an organisational Risk Framework, covering emergency response, incident management, and Business Continuity Management plan.
• High levels of verbal communication, interpersonal and negotiation skills to establish and maintain relationships with key internal and external stakeholders
• Well-developed organisational skills, including an ability to set priorities and pursue tasks to completion and achieve targets within deadlines
• Ability to transfer your knowledge to new horizons, as you may not have previously worked in the health sector, as health sector experience is not a prerequisite.

What's in it for you?

• A friendly and supportive professional environment
• Career progression opportunities

Other Benefits:

• Life Leave - up to 4 days of paid leave a year for cultural celebrations, family events, or your birthday
• Additional paid leave at Christmas/NY
• Can apply for additional purchased leave (48/52)
• Fun social club and health and wellbeing activities

The successful candidate will be required to undertake a National Police Check and Working for Childrens Check.

NWMPHN is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community. Applicants from Aboriginal or Torres Strait Islander background are strongly encouraged to apply.

To apply for this job click Apply Now. 

Reference Number: 6677624.