Casual position, competitive salary depending on experience + super + salary packaging. Based in Mirrabooka and Joondalup, (and occasionally other north metro offices).

Who is Northern Suburbs Community Legal Centre? What makes us different?

We are a not-for-profit community legal centre that aims to provide innovative and dynamic services to enable justice for clients and the community. Our team is made up of solicitors, tenancy advocates, social workers, financial counsellors, financial advocates, older people’s rights advocates, community legal education staff, program support staff and volunteers.

What we value:

• Person-centred and holistic services - clients are at the centre of what we do.
• Excellence - commitment to improving justice for clients through evidence-based services that are integrated and focused on empowerment.
• Respect - for each other and the right of everyone to make their own choices.
• Inclusion - working actively to reduce barriers to access and improve outcomes across different populations.
• Safe and open communication - we listen to and respect our clients, communities, staff and stakeholders.
• Compassion and appreciation - for all those we work with and for.

About our Casual Client Services Officer (CSO) role

This casual role will provide administrative and reception support to all NSCLC program and services, across a range of legal, non-legal and advocacy areas. This includes engaging with clients and service providers, maintaining applicable databases, making appointments, follow up with staff and clients, plus broader administrative support. The role will provide ad-hoc leave relief and general backfilling for our team of CSOs.

What an average day might look like

• Being the first point of contact for vulnerable clients.
• Completing eligibility screening, gathering intake information and booking appointments for eligible people.
• Working collaboratively with colleagues and other stakeholders regarding client outcomes.

Wondering what else you get for working at Northern Suburbs Community Legal Centre?

• A welcoming culture where your achievements are celebrated.
• Salaries above SCHADS Award.
• Up to $18,550 per annum salary packaging options.
• Employee Assistance Program.
• Flexible working hours available to suit your needs and commitments.
• Support and opportunities for professional development.

We value a diverse workforce with different life experiences, skills and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse and people from all cultural and linguistic backgrounds. Don't hesitate to reach out if you need a hand with your application.

For further information please email [email protected] using the subject line: Client Services Officer enquiry via EthicalJobs

A position description is attached.