Honesty Trust Respect Concern Love

• Full-time, Permanent.
• Based at Footscray (with travel to Richmond as required)
• $69,446.14 per annum, plus super
• 17.5% annual leave loading and generous salary packaging options
• Progressive Workplace Flexibility options that enable genuine work life balance

About Odyssey House Victoria

Odyssey House Victoria (OHV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At Odyssey House we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families, and communities to reduce alcohol and other drug (AOD) use, improve mental health, and reconnect people to their family and the community. OHV is a dynamic and fast-growing organisation committed to excellence in service provision and innovation in responding to alcohol and other drugs use problems.

About the Odyssey Institute

The Odyssey Institute is a registered training organisation (RTO ID 20995) and holds registration with VicRoads for the provision of drink and drug driver behaviour change programs. The Odyssey Institute holds a Skills First contract with the Department of Jobs, Skills, Industry and Regions for provision of government subsidised training. Along with fee for service contracts held with specific health and welfare agencies, the Institute holds a strong strategic position in the health and community services industry sectors for provision of quality training and assessment services. In conjunction with the RTO function, the Institute and manager also coordinates, promotes, and delivers the VicRoads Drink and Drug Drive Behaviour Change Programs, and retains the required registration requirements with VicRoads.

About this opportunity

You will be responsible for providing support to the provision of the Institute’s RTO and the VicRoads Drink and Drug Driver Behaviour Change programs. The key objective of the position is to provide excellent responsive customer service and effective administrative and program support to the Odyssey Institute through utilisation of sound skills in recordkeeping, IT systems and effective communication.

Duties include but are not limited to:

• Timely response to phone and email enquiries, with a focus on:
  • Providing accurate and timely information.
  • Promoting DDDBCP and Odyssey Institute’s RTO programs.
  • Responding proactively to and resolving participant, student, and other clients’ concerns; and
  • Carrying out follow up with DDDBCP participants at conclusion of programs.
• Accepting, processing, and monitoring bookings and applications for places in the RTO training programs as well as the Drink and Drug Driver Behaviour Change Programs
• Monitoring and reporting on customer feedback and complaints.
• Prompt processing and accurate recording of payments made via EFTPOS, PayPal, and other means.
• Assisting with a broad range of program administration including:
  • Completing, updating, monitoring, and reporting on program applications and responding to enquiries
  • Monitoring invoicing, recording payments, and issuing receipts.
  • Conducting student and DDDBCP participant file audits.
  • Organising meetings, including taking action notes as required.
• Assist in scheduling of training and DDDBCP programs including booking venues and rooms, assigning Zoom licencing requirements.
• Liaising with the Administration Coordinator, trainers/assessors, facilitators, project officers, the Institute Manager; and representatives of external agencies.
• Generating and distributing reports from the JobReady System and other records/data systems.
• Uploading data into program data systems as required

For a copy of the position description which outlines the full list of responsibilities, please click HERE.

A week in this role

If you were here last week, you would’ve…

1. Answered phone calls and emails
2. Processed bookings and payments for programs
3. Scheduled programs across Odyssey locations
4. Set up rooms for programs
5. Assisted trainers as required

Key Selection Criteria

We are looking for a detail orientated and dynamic Administrator to join our close knit Administration team.

To be successful in this role, you must:

1. AQF level 3 or 4 qualifications in Business Administration / Information and Communications Technology or equivalent experience.
2. Demonstrated knowledge and experience in office administration, including knowledge of record keeping, administrative procedures and processes.
3. Excellent customer service and complaints handling skills.
4. Demonstrated problem solving skills, with a positive and flexible work attitude.
5. Strong organisational and time management skills.
6. High levels of attention to detail and quality.
7. Ability to develop and maintain effective working relationships and to communicate productively within a team of trainers, facilitators, other administration officers, students, and other stakeholders
8. Experience in working within a variety of data systems and online platforms.

For a copy of the position description which outlines the full list of responsibilities, please click HERE.

What we can give YOU!

In return we are committed to offering you an inclusive and transparent workplace culture where our people can develop to be their very best by:

• Ongoing learning and development opportunities
• Providing work that is meaningful and challenging, with career development opportunities through project and secondment opportunities and succession planning
• Providing career pathways across diverse OHV programs.
• Access to 24/7 counselling through our Employee Assistance Provider (EAP)
• Generous leave options such as 48/52 Purchase Leave, Study Leave and Sabbaticals
• Flexible working arrangements such as, school-orientated part-year hours and monthly RDO’s for full-timers (arrangements will vary based on role requirements).
  

Application information

Please apply directly via our careers website by clicking "Apply Now" (applications via external recruitment websites or via email will not be considered).

Applications should be addressed to Giovanna Fois and include your CV and a cover letter addressing the key selection criteria.

If you have any questions relating to the position, please contact Giovanna Fois, Administration Coordinator - RTO on [email protected] using the subject line: Administration Support Officer enquiry via EthicalJobs or 0403 804 752.

We will be assessing applications on a rolling basis and suitable candidates will be shortlisted immediately. This role will close once a suitable candidate has been selected which may be prior to the application deadline, so please don’t wait to apply!

Our commitment to diversity

At OHV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OHV is committed to child safety and is a child safe organisation. All OHV employees must undergo Police Records and Working with Children Checks. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.

Mandatory COVID vaccinations

In line with OHV's Mandatory Vaccination Policy, all Odyssey House Victoria staff are required to hold Fully Vaccinated (Boosted) status, having also received the Booster Vaccination. Evidence of this minimum of three (3) COVID-19 vaccinations will be requested during the onboarding process and offers will be rescinded where such evidence cannot be provided.

All Odyssey House Victoria sites are smoke free for all employees.