About Orange Sky

At Orange Sky we are on a mission to Positively Connect Communities and we do this by providing the world's-first free mobile laundry and shower service to people experiencing hardship. We offer a platform for everyday Australians & Kiwis to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

The Role

To support our continued growth, we are looking for an exceptional Salesforce & Systems Administrator to join the team. The Salesforce and Systems Administrator leads the configuration, improvement, support, and maintenance of Orange Sky's Customer Relationship Management (CRM) platform (i.e., Salesforce) and integrated solutions.

In a nutshell, this role will:

• Serve as the primary System Administrator for the Orange Sky Australia and Orange Sky New Zealand Salesforce environments (UAT and Production);
• Handle all basic administrative functions including user maintenance/managing profiles, modification of page layouts, generation of reports and dashboards, creation of new fields, record types, process builders, workflow rules and validation rules and other routine tasks;
• Configure objects, fields, layouts etc. ensuring alignment with business requirements and existing security and structure;
• Working with the finance and fundraising teams to manage donations sorting, coding, importing, processing donations by all methods, banking and receipting between the Salesforce, Netsuite and other fundraising systems;
• Automate processes using Salesforce tools such as Process Builder, Flows, Validation Rules, and Nonprofit Success Pack features such as Engagement Plans and Levels;
• Identify and gather changes/process improvement requirements across the Marketing and Fundraising and Finance, governance teams and implement best practice solutions / procedures that are easy to use;
• Creation of reports and performance dashboards for MFP, Finance and/or management members to track key business metrics to assist with business decisions;

Who are we looking for?

Our ideal candidate thrives in a fast paced environment, has Salesforce accreditation and experience with the system in a similar organisation.

Additionally, the ideal candidate will have:

• Excellent project management skills and a positive attitude;
• Demonstrated ability to meet deadlines, and handle and prioritise simultaneous requests;
• Creative and analytical thinker with strong problem-solving skills;
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organisation;
• Ability to critically evaluate and prioritise information gathered from multiple sources and reconcile conflicts;
• Ability to assess the impact of new requirements on Salesforce and other integrated system;
• Willingness to work towards Salesforce Certified Administrator accreditation.
• Experience working within a fundraising CRM environment such as; Salesforce, RaisersEdge etc;
• Understanding of Agile methodology;
• Salesforce Admin (ADM201 and ADM211) certification highly desirable.

Benefits

At Orange Sky, we want every person to be "Better for Being Orange". That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission of "Positively Connecting Communities". You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

• Attractive and fair remuneration package based on industry benchmarking;
• Attractive salary packaging options - up to $15,900 tax free per year;
• Flexible approach to work;
• Development thought the Orange Sky My Career Pathway
• Professional development fund (both formal and informal learning opportunities);
• Recognition program that includes a paid-out reward scheme and gifted leave;
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Wellness initiatives and an Employee Assistance Program;
• Dog friendly offices - bring your (furry) best mate with you to work.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Still keen?

Please following the Apply Now link below to apply

For more information, view the full position description linked below or contact Emma from the People & Engagement team at [email protected] using the subject line: Salesforce & System Coordinator enquiry via EthicalJobs.

Position Description.