• Join the team that provides Australia's best-loved grants administration system.
• Generous conditions of employment, a 4-day week (pay for 5) plus 12% superannuation.
• A new opportunity in 2024 with a progressive and innovative social enterprise!
• Full-Time Evening Shift

We’re seeking a skilled, enthusiastic and energetic professional to join our small but busy team to help us deliver first-rate software/technical training and customer support for funding organisations and their applicants.

The role will include software/technical training (via webinar) to users of SmartyGrants (our grantmaking administration software), development of online courses and training materials, phone and email-based customer support and administration tasks as required. Your tasks will vary day-to-day but everything we do is focused on making life easy for SmartyGrants users and keeping them up to date. As part of our evening shift team, you will be primarily working to support and train our UK customers, in addition to our customers across Australia, New Zealand and internationally.

You’ll get the opportunity to work in an ethical company with all the excitement and agility of a start-up without the headaches. We’re built on solid foundations, we’re sustainable and successful – but we’ve only just begun. We’re not interested in just keeping things ticking along. We’re builders and we’re on a mission.

Essential Knowledge, Skills & Experience

• Experience in software/technical training (or educating or teaching) in a volunteer, professional and/or educational setting.
• Experience in software/technical support and/or customer service in a volunteer and/or professional setting.
• A demonstrated ability to articulate to, engage with and educate users and trainees of all ages, backgrounds and levels of technical skill.
• Excellent written and verbal communication skills.
• A passion for delivering exceptional customer service (we want someone who likes talking to people, answering questions and helping people in a friendly and professional manner).
• Great listening skills and an ability to problem solve.
• An ability to operate independently with little direction to deliver quality work.
• Excellent literacy skills (we want someone who can keep documentation clear and up to date).
• An exceptional track record for reliability and adaptability.
• Experience with Microsoft Office 365 (Outlook, Word, PowerPoint, Excel etc.).
• An ability to collaborate and work confidently in a supportive team environment.
• Exceptional organisation and time management skills.
• An ability to think flexibly and manage competing priorities/multiple tasks with ease.
• A belief in and commitment to our Manifesto.

A position description is attached.

Applications will only be accepted through our online application form at the Apply Now link (applications received by other means will not be considered).