Organisational purpose

The Psychotherapy and Counselling Federation of Australia (PACFA) is a peak body for the counselling and psychotherapy profession in Australia with approximately 8600 members nationally. PACFA is dedicated to supporting its members and the community by regulating the training and practice of psychotherapy, counselling and Indigenous healing practices to the highest standards of safety, quality and professionalism. Our regulatory functions include certification, registration, accreditation and complaints management. PACFA is a member of Allied Health Professions Australia (APHA) and the National Alliance of Self Regulating Health Professions (NASRHP).

Position purpose

One of PACFA’s core business functions is education, training and accreditation, and development and provision of high-quality continuous professional development (CPD) courses and events associated with that function. Additionally, the Education team, supported by this role, manages projects related to the requirements of PACFA’s membership with AHPA and NASRHP, as well as broader initiatives in the counselling, Indigenous healing practices and psychotherapy education landscape.

About the role

As the Branch Liaison Officer, CPD, you will coordinate and engage with both internal and external stakeholders to ensure the successful delivery of community CPD events. Reporting directly to the Head of Education and working closely with the PD Coordinator, you will play a crucial role in supporting our Branch, College, and Interest Group convenors and leadership members, primarily volunteers.

Some of your key responsibilities will include:

• Coordinating and managing CPD events and courses, including end to end logistics and administration.
• Acting as the key liaison for CPD related queries, supporting various leadership volunteers, internal and external stakeholders.
• Providing high level administrative support and maintaining information systems to ensure high quality customer service.
• Working collaboratively to continuously improve our processes and systems, and assist in the development of policies, procedures and guidelines.

About you

You are a highly organised professional with excellent planning, data management and administration skills. You thrive in dynamic environments that require you to manage multiple priorities and meet strict deadlines. Your exceptional communication skills and proactive approach enable you to interact effectively with a variety of stakeholders and act with diplomacy.

You have:

• A positive and proactive attitude with a strong focus on delivering excellent customer service.
• Outstanding organisational and time management skills, including attention to detail and the ability to manage competing deadlines.
• Experience in drafting policies, processes, and guidance documents.

It would be beneficial, though not essential, if you also have:

• Experience or knowledge in iMIS, Higher Logic, and WordPress.
• Event management and logistics; or
• A relevant tertiary qualification.

Why join PACFA?

Join our friendly and collegiate team where your work directly impacts the quality and safety of psychotherapy and counselling practices across Australia. We offer:

• A supportive and inclusive workplace.
• Competitive salary and conditions.
• Opportunities for training and development.
• Flexibility in work arrangements.

How to Apply

If you feel this role is right for you, please click 'Apply Now' to submit your application.

Visit the PACFA website for more information about our organisation and email Olivia at [email protected] using the subject line: Branch Liaison Officer - Continuous Professional Development enquiry via EthicalJobs to request a copy of the Position Description, including the selection criteria.