• Job Title: Case Worker, PARA Coordinated Response (2 Positions)
  
• Award Level: SCHADS 4, full time.
  
• Reports to: State Team Leader
  
• Direct Reports: 0-5 Volunteers
  
• Terms: Initial 1year contract with 3 month probation period. Potential for extension beyond 1 year pending funding availability.
  
• Benefits: PARA provides benefits in line with the National Employment Standards and SCHADS award.
  
• Location: One position is based in Melbourne, Victoria, and one is based in Sydney, NSW.

A full description of PARA's history and work culture and the benefits of working with PARA are provided in the attached document "PARA Caseworker PD".

Role Summary

The purpose of the Case Worker role is to ensure that PARA is providing comprehensive support and guidance to refugees, helping them navigate the resettlement process and integrate into their new communities and to coordinate the activities of volunteers who work with refugees.

A strong initial focus of this role will be to work collaboratively with existing volunteer staff to codify and develop processes for volunteers working with refugees to ensure that they are working to an evidence-based, best practice service model and achieving the desired outcome. The role will include ongoing support and development of volunteers and the handling of the more complex cases when they arise.

Key Responsibilities:

• Provide leadership and support for team of volunteers who work with refugees
• Identify, develop and oversee needed processes for volunteers who work with refugees, including for example.
  
  • Intake assessments and development of individualised case plans
  • Identification and escalation of critical cases
  • Maintaining accurate records and reports
  • Housing, employment, and education placements
  • Facilitating access to medical and mental health services
• Offer crisis intervention and counselling as needed
• Collaborate with community organisations and stakeholders to provide services
• Provide cultural orientation and advice on local customs and norms

Required Capabilities:

• Bachelor's degree or Diploma in Social Work, Counselling, Psychology, Community Service (case management) or related field
• Experience working with refugee or immigrant populations from CALD background
• Demonstrated ability to provide effective case management to clients in the areas of settlement, community health and related areas
• Demonstrated effectiveness in cross cultural communication, client advocacy skills and liaison with relevant stakeholders
• Proficiency in Arabic (language spoken by refugees)
• Demonstrated leadership, communication and interpersonal skills
• Knowledge of processes for successful conduct of volunteers working with refugees

Preferred capabilities:

• Experience with case management software
• Knowledge of local resources and community networks
• Project management skills
• Understanding of relevant Commonwealth and State policies including immigration, settlement, asylum seekers and income
• Demonstrated ability to respond flexibly to changing policy and program needs

A position description is attached.