The key purpose of the Head of Event Delivery role is spearheading the successful execution of parkrun events across all areas of operations. The position is responsible for leading a dynamic team that operates across all levels of event operation, volunteer management, administrative systems, procedures, and administrative projects while fostering a culture of operational excellence.

Main Responsibilities:

• Support and collaborate with event teams to ensure that parkrun events in the region are delivered seamlessly, whilst ensuring that all events meet the organisation's guidelines.
• Continuously evaluate operational processes and systems, identifying areas for improvement and, in collaboration with the global team, implement streamlined procedures to enhance efficiency and effectiveness.
• Contribute toward a sense of community and teamwork among ambassadors, encouraging collaboration and ensuring volunteers are motivated and engaged.
• Oversee the distribution of event kits and materials to both new and existing parkrun events, ensuring that all necessary equipment is readily available and in good condition.
• Oversee and assist with the smooth operation of all aspects of incident processing and support, taking direct responsibility for the most serious incidents.
• Oversee operational governance and support the Event Delivery & Support Manager in actioning any issues of event team non-compliance.
• Oversee and manage complaints and disputes appropriately.
• Actively contribute insights and expertise to global initiatives and projects, sharing best practices and insights and fostering a global community of knowledge exchange and learning.

Essential experience requirements:

• Proven track record of leadership, ideally in a similar role or within the event management industry.
• Demonstrated success in managing complex organisations, teams, projects, and conflict resolution.
• Experience in event management, logistics, or operations and familiarity with the intricacies of organising and executing events, particularly in a volunteer-driven context.
• Proficiency in project management methodologies and tools to oversee event delivery and ensure projects stay on track and within scope.
• A thorough understanding of the operational processes of parkrun, including some insight and experience of parkrun as an organisation.
• Volunteering and or managing volunteers.

DESIRABLE experience requirements:

• Experience in business development, and organisational growth including a strong understanding of how to align event delivery strategies with broader organisational objectives and drive sustainable growth.
• Experience in handling crisis situations or unforeseen challenges during events and effectively implementing contingency plans to ensure event success and participant safety.

The full position description and information on how to apply for this role is attached below.