The Company:

Patagonia is an outdoor apparel business like no other, "We’re in business to save our home planet." A certified B Corporation, the company is recognised internationally for its commitment to product quality and environmental activism – and now our one and only shareholder is our home planet with 100% of profits going to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia is based in Ventura, California with offices around the world including in Doon Marng Warree (Torquay), Australia. Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility - build the best product and provide the best service; examine our practices openly and honestly; protect our home planet; be just, equitable and antiracist; do it our way.

We look for candidates with proven experience who thrive in a team-based atmosphere, individuals who are passionate about their communities, the environment and caring for others. We seek core Patagonia product users, people who love to spend as much time as possible in the mountains, ocean, and wild nature. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment, and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the centre of everything they do. We don’t want someone who can just do a job – we want the best person for the job. Yet we don’t look for “stars” seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player, while it barely tolerates those who need the limelight.

Primary Purpose

This position is responsible for managing the Victoria, Tasmania and South Australia wholesale business' (third party retail clients) - nurturing key buyer relationships, performing in depth sales and market analysis and delivering exceptional service to support Patagonia’s wholesale footprint across your designated region.

Maintaining strong and influential relationships, this role is directly accountable for building and maintaining comprehensive business plans that deliver on sales targets, that execute on time and in full delivery of seasonal sales cycles (sell-in), plus plan for and execute brand initiatives and brand representation in high volume and visible sales channels (sell-through).

Reporting to the Head of Wholesale Sales, this role works independently within the territory, while remotely coordinating multiple internal stakeholders such as marketing, product, VM and training teams to deliver creative and best-in-class account management and customer engagement.

Essential Job Functions

Relationships

• Develop and manage strong customer relationships with account owners, managers, buyers, and staff.
• Initiate the adoption of Patagonia ‘Impact Incentives’ within your wholesale account base, facilitating and aiding any transitions required and encouraging action.
• Ensure a strong visual and elevated product position in store is secured and supported within each of our wholesale partners stores
• Manage seasonal range releases, indent and in season sales across the Territory account base.
• Co-ordinate seasonal range showings to deliver a quality sell in experience, whether in person or online, providing relevant samples, digital assets, photographs, and marketing material necessary to your territory needs.
• Identify and utilise each retailer’s unique demographic to differentiate their seasonal assortment offering.
• Plan efficient and detailed service schedules and strategies in line with account priorities.

Product

• High level of knowledge about the brand philosophy and values.
• Sound understanding of technical specifications and capabilities of outdoor products across a wide range of category and channel assortments
• Analyse retailer sales data and stock levels to form fact-based proposals.
• Early detection of best/poor sellers and manage the sell through process.
• Propose initiatives that result in improved service, sales growth, increased efficiency, and profitability of the business within your territory.

Brand Activation

• Coordinate with the Training Manager to schedule relevant seasonal retailer training sessions.
• Coordinate with visual merchandise team to ensure adequate visitation is being offered within key partner stores.
• Make use of all seasonal marketing & merchandising tools to drive sell-in and sell through.
• Recognise and develop Brand Elevation, Storytelling, and Shop in Shop opportunities within key stores.

Business Development

• Prospect new accounts and opportunities within emerging core channels and regions.
• Manage online platforms in line with Patagonia trading terms and guidelines, in both existing and emerging channels.
• Provide seasonal territory feedback and insights for future assortment planning.
• Review Seasonal forecast and budgeting in line with Territory trajectory.
• Responsible for meeting seasonal / annual sales budgets.

Administration

• Ensure any accounts receivable issues are supported with the financial controller.
• Seasonal follow up, review and process Impact Incentive applications in line with accounts department.
• Utilise Elastic (B2B Platform) to manage seasonal orders, indents and refills, social assets, and training tools.
• Responsible for managing sales and travel expenses in line with company guidelines and budgets.

Essential Qualities

• Detailed knowledge of the Australian wholesale, retail and online sales industry.
• Highly developed customer service approach
• Keen business acumen to understand and develop mutually beneficial proposal based on sound and profitable business principles
• Strong knowledge of Excel for reporting purposes.
• Must be able to sit / stand for extended periods of time.
• Ability to look at a computer screen for extended periods of time.
• Ability to maintain a composed and professional manner within a flexible and (at times) noisy work environment.
• Must be able to travel internationally and domestically utilising various transportation methods.
• Participation and understanding of the sports that the Company produces products for.

Equal Employment Opportunity

Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a disability. Patagonia is proud of our diverse workforce and encourages applications from diverse cultural backgrounds.

Like our planet, our company is an interconnected network of ecosystems dependent on each other. Patagonia is a global community with members that seek to respect, uplift and celebrate all the qualities that make each of us unique – members that look to champion justice, equity and inclusion across our company and beyond.

Accessibility Support

Patagonia is committed to ensuring that our hiring process is accessible for talent with disabilities. If you require assistance and or accommodation in the search and or application process, please contact us at [email protected] using the subject line: Territory Account Manager (Victoria, Tasmania & South Australia) - Torquay enquiry via EthicalJobs with your full name, best way to reach you, and the accommodation needed to assist you with the application process.

Benefits:

Patagonia provides employees with competitive benefits package (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, matching of charity donations and much more.

To learn more about who we are visit www.patagonia.com.au. *Please include a cover letter in your application telling us about your passion for your communities, the environment and caring for others. We'd also love to know how you spend your time in the outdoors!
**Applicants must have full and ongoing working rights within Australia. The position is full-time, 76 hours per fortnight.