Our Team

In the face of rising levels of unmet legal need, Justice Connect designs and delivers high impact interventions to increase access to legal support and progress social justice.

Justice Connect’s Access Program is a multidisciplinary team of in-house legal, data, project, and service design expertise. We collaborate to increase access to legal assistance and progress social justice by responding quickly to a wide range of legal problems with a particular focus on disaster response, financial rights and employment law problems. We have expertise in dealing with issues that have escalated to court proceedings with a long history of running court-based services across a range of jurisdictions.

Our legal services use a range of approaches including specialist advice, pro bono referrals (leveraging our network of over 10,000 pro bono lawyers) and online resources to help people experiencing legal problems. We also operate weekly pro bono clinics for help seekers involved in litigation in Victorian courts, Federal courts and VCAT.

Our strategy commits us to identifying ways to scale legal help with digital solutions, including our in-house developed digital platform, Justice Connect Answers (JCA). We seek to identify and respond quickly to emerging legal need in the community. In all our work, we centre client experience and our commitment to impact.

Our ideal candidate

You'll bring to the team experience in the following areas:

• Experience supervising intake, triage, and provision of legal assistance.
• A demonstrated commitment to continuous improvement of legal service delivery and taking a client-centered approach to development of responses to unmet legal need.
• Excellent communication skills and the ability to successfully build and maintain key relationships, including with sector collaborators and internal stakeholders
• Ability to demonstrate flexibility and agility with openness to pivoting as organizational priorities change.
• (Desirable) post-admission experience in one or more of the relevant areas of domestic building disputes and dispute resolution processes and/or general contractual disputes.

Expertise that you must have:

• Candidates need to hold an unrestricted practicing certificate

Candidates will need to demonstrate commitment to Justice Connect's vision, strategy and values.

What you will achieve in the role

In this role, you’ll work to

• Provide legal assistance to help-seekers across Access Program, including taking a clinic lead role in the Domestic Building Legal Service. This includes providing, checking, and supervising (through a nominated person delegation) the intake and delivery of unbundled legal services delivered by the Access Program.
• Manage lawyers and paralegals, as required.
• Collaborate on Access Program initiatives focussed on responding to emerging legal needs and continuous improvement.
• Work as part of a team to pilot service delivery as part of identified new approaches and projects being trialled.
• Design and develop online resources and tools in line with Access Program’s strategy to increase support provided to help-seekers and deliver a multi-intensity approach.
• Contribute to monitoring and evaluation of service delivery and program projects.
• Build and maintain stakeholder relationships.
• Support the leadership team of the Access Program to implement the team and organisational strategies, including collaborating across Justice Connect where required.
• Escalate risk and legal practice management issues to a Principal Lawyer or Manager.
• Contribute to Justice Connect’s Reconciliation Action Plan activities, as required.
• Contributing to funding applications and funding acquittals together with Manager and Head.

A week in this role

If you were here last week, you would have:

• Led a DBLS weekly team meeting, to review current matters progressing through the service and identify priorities
• Liaised with pro bono member firms to arrange and deliver clinic appointments
• Provided discrete legal advice to a DBLS client
• Drafted briefs of advice for upcoming clinic appointments
• Met with an external government stakeholder to provide service insights on consumer issues experienced by homeowners navigating domestic building disputes
• Participated in a daily referrals sprint with other lawyers and paralegals within our general referrals practice
• Conducted a supervision catch up with a paralegal in the DBLS team

What we offer

If you want your next role to have purpose, support you to master new skills and build meaningful relationships then Justice Connect is the place to work.

We believe in creating an environment where people will thrive, we offer a range of benefits including:

• Progressive leave entitlements
• Flexible working arrangements with a minimum of 40% in the workplace attendance across the month
• Access to EAP
• New hire and ongoing learning and development

How to Apply

Please upload your resume and a cover letter which outlines your skills and experience that will help you achieve success in this role.

For further information contact Hannah Muller on 02 8599 2110.

Important role information

The position reports to the Manager of Innovation.

Employment is full time fixed term until 30 June 2025.

The salary for this role is $105,293.96 per annum superannuation will be paid according to statutory requirement with annual leave loading and generous salary packaging options.

This role can be based at our Melbourne or Sydney CBD offices with 40% of the month in the workplace with hybrid working arrangements.