About the Role

Use your quality management experience, continuous improvement mindset and superior communication skills to contribute to the management and ongoing development of this leading non-profit's quality management system, ensuring that compliance requirements and external certification standards are met. Reporting directly to the Executive Manager Service Development, this role will engage with stakeholders across various levels of the business in the ongoing development, maintenance and improvement of quality business processes and systems.

Duties & Responsibilities

• Provide specialist advice and assist in the implementation, review and evaluation of the quality system and continuous improvement processes
• Develop and maintain appropriate systems, documents, policies and procedures to ensure compliance with certification standards and legislation
• Maintain relevant internal registers for continuous improvement, incident reporting, feedback / complaints, and coordinate appropriate response
• Support the organisation in preparation for and throughout external certification and audit processes
• Contribute to the development of learning and development material relating to quality and compliance
• Liaise with stakeholders at all levels of the organisation to assist with projects and overall business improvement initiatives

Skills & Attributes required

• Tertiary qualifications in a relevant discipline are highly desirable
• Demonstrated experience working in quality, compliance and/or risk management within a services environment
• Growth mindset, someone who is adaptable and can bring new ideas
• Exceptional communication and engagement skills, as this role will work with various stakeholders across the organisation
• High level of attention to detail, IT literacy, and the ability to interpret complex information
• Connection to organisational values and a genuine interest in working in the for-purpose sector

Benefits & Culture

• Take ownership of this pivotal role, contributing to both operational and strategic priorities
• Enjoy work life balance with hybrid working arrangements on offer
• Work with an open and engaged leader who encourages professional development
• Environment that is receptive to change, with plenty of support from stakeholders across the business
• Ethical, compassionate, collaborative, honest and respectful culture
• Attractive salary package on offer to recognise the contribution you will make to the organisation

About the Company

This is a well-regarded not-for-profit organisation that specialises in supporting people who face challenges due to mental health and social disadvantage. They are experiencing an exciting period of growth and transformation across various programs, services and head office operations. They have multiple service sites across Queensland, with head office located in the inner southern suburbs of Brisbane.

Click on the "Apply Now" button, or contact Ashleigh McFadyen on 07 3846 7730.

Please include a cover letter outlining your interest and suitability for the position.

All Candidates will be notified of the outcome of their application by email or phone.