About the role

Do you want to use your skills to make a real difference?

This role will provide local assistance to strengthen existing and emerging Care Coordination Groups to provide person-centred and place based care planning for people with complex needs, and improve integration of service system response for this cohort. The role does not involve direct client case management, and provides support to sector partners to facilitate care plans and improved service system responses.

The ideal candidate will be a senior officer with a proven track record in engagement and community development as well as an excellent understanding of the drivers and solutions to homelessness. The preferred candidate will also understand how to support people and organisations to strengthen practice and build collective capacity and capability in supporting clients with complex needs.

The ideal candidate will possess the following attributes

• Initiative
• Respectful collaborator
• Leader
• Strategic thinker
• Empathy and passion for our services and clients
• Adept at managing strategic relationships
• Skills in data analysis is highly regarded

Qualifications and Experience

• The successful applicant will have relevant tertiary qualifications.
• Operational and Strategic experience within the human services sector.
• Proven track record and results in successful engagement and community development including engagement skills across diverse agencies with diverse service delivery models and specialised roles that are complementary but different.
• Senior practice experience in housing and homelessness sectors and a detailed understanding of the needs of people experiencing of at risk of homelessness and experience driving local service system improvements to improve client outcomes.
• Skilled communication including clear and effective verbal reporting and a very high standard of written reporting.
• Experience working with diverse groups in a facilitation role.
• Experience in contributing to workforce development and capability.
• Ability to use software applications including client management systems to a high standard.

Employer and auspice agency

The auspice agency is Q Shelter who will be responsible for employment contracts and human resource accountabilities.

Role conditions

• The role is ongoing in line with funding
• Salary is SCHADS 6
• Q Shelter offers a flexible work environment. Hybrid working arrangements are supported.
• Q Shelter employees receive five-weeks’ annual leave per year (pro-rata for part time) and a paid Christmas shutdown period.
• Q Shelter employees also have access to not-for-profit salary packaging, which increases take home pay.
• Q Shelter staff are expected to work within a culturally safe framework and actively contribute to the implementation of Q Shelter’s Innovate Reconciliation Action Plan.

Diversity and inclusion

Q Shelter is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, religion, gender identity, sexual orientation, disability, or age.

People with lived experience of the justice system are encouraged to apply. A police check result does not automatically disqualify an application which in each case will be individually assessed for the relevant role.

We strongly encourage Aboriginal and Torres Strait Islander people to apply for this role. The role will be working to make a positive difference to the capacity of First Nations’ led housing providers to address the housing needs of Aboriginal and Torres Strait Islander communities throughout Queensland.

How to Apply

Please click 'Apply Now' to submit your application. 

The position description is available on the Deck Website at www.qshelter.asn.au

A criminal history check will be undertaken on the preferred candidate. A police check result does not automatically disqualify an application which in each case will be individually assessed for the relevant role.

If you have any questions about the role, please contact Q Shelter on (07) 3831 5900.

About Q Shelter

Q Shelter is a peak body for working to ensure every Queenslander has a home. It plays an important role delivering projects to assist in the implementation of the Queensland Government Housing Strategy 2017-27 and the Queensland Housing and Homelessness Action Plan 2021-25.

It is a member-based association, overseen by a Management Committee, focused on:

• building the Sector’s capacity, to deliver evidence-based solutions to housing and homelessness needs
• influencing public policy and programs, to achieve housing and homelessness solutions; and
• investing in resources and systems, as a base to improve its services to the Sector.

You can find out more about Q Shelter at this link: www.qshelter.asn.au