Client Services Officer

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference.

Your new role

• Permanent, Full time
• Located at Deakin, ACT
• Annual Salary between $73,795.27 to $77,542.92

The Client Services Officer works collaboratively to assist in the operation of the RACR intake services, reception, and administrative services.

Duties:

In consultation with the Client Services Team Leader, the Client Services Officer is expected to:

• Provide service needs identification for clients and visitors including making appointments and general information about RACR services
• Perform basic risk assessment, screening and response at first point of contact
• Perform client intake functions, attending to telephone enquiries and connecting to appropriate referral services, where needed
• Perform client reception functions, including greeting clients and ensuring messages are promptly and accurately related to relevant staff

What you’ll need to succeed

1. Certificate IV in Community Services or a related field
2. Excellent observational, communication and interpersonal skills with an ability to interact sensitively with a diverse range of people
3. Experience in a fast-paced client facing workplace with a demonstrated ability to manage client needs
4. Able to work well in a team environment

For a full list of selection criteria, please refer to the position description found via our careers page.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply Now” button below.

Position description with selection criteria is available at racr.org.au/careers.

For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email [email protected], using the subject line: Client Services Officer enquiry via EthicalJobs.