• Family Advisor Post Separation Services

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work with us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to up to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

• Full time Ongoing
• Located at Deakin, ACT
• Annual salary from $85,120.35 to $91,586.55, plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

The Family Advisor assists practitioners in delivering quality integrated services to RACR clients by providing a stepped care model that includes, information, intake, screening, referrals and case coordination.

In consultation with the Director Post Separation Services (PSS) and Senior Clinician, the Family Advisor is to:

• Providing holistic, trauma-informed and responsive screening, intake and referral for individuals and families to identify their support needs and refer appropriately to internal (RACR services) and external organisations
• Organising client appointment times and follow up clients where necessary
• Being sensitive and responsive to the needs and issues faced by disadvantaged and vulnerable client groups, including those from Aboriginal and Torres Strait Islander people and Culturally and Linguistically Diverse (CALD) families and communities
• Providing case coordination services in liaison with the practitioner
• Collecting and maintaining client data in line with RACR policies and procedures and any government statistical database system

What you’ll need to succeed

• Qualifications in Social Work, Psychology, Social Sciences, Counselling, Social welfare, Community service, Mental Health or a related field OR Relevant work experience in a similar role with direct client contact; intake work; collaborate with practitioners in a health care or community service setting with trauma-informed, child-and-client-focused approach.
• Excellent observational, telephonic communication and interpersonal skills with an ability to engage and interact sensitively with a diverse range of people
• Demonstrated ability to identify and assess client needs, including communicating with vulnerable clients and demonstrated ability to assess risk and prioritise accordingly.
• Demonstrated experience in person-centred, trauma-informed supports and responses and knowledge of services available to families and children.
• Knowledge of legislative requirements of mandatory reporting, and issues relating to vulnerable and disadvantaged individuals.

For a full list of selection criteria, please refer to the position description attached.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a leadership position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including continuous professional development opportunities, regular external supervision and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Shortlisting and interviews will occur as applications are received.

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

Applications should be submitted only via Apply Now.

For further information about the position or application process, please contact Human Resources at (02) 61227 100 or by email [email protected] using the subject line: Family Advisor enquiry via EthicalJobs.