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Volunteer Engagement Administrator

Raise Foundation
  • Be part of the team responsible for recruiting our amazing volunteer mentors, who help us to deliver best practice youth mentoring to over 2,500 at-risk young people Australia wide
  • Flexible part time position, 30 hours per week, hybrid work conditions
  • Work in a growing not for profit

About Raise

At Raise we exist to help young people. We do one thing, and we do it really well – youth mentoring.

Our best-practice, school-based program is proven to make positive and sustained change. Mentoring empowers young people to be resilient, connected and hopeful for the future. We match trained volunteers with teenagers who would benefit most from an independent, caring adult who is there to listen – and be there just for them.

Our early intervention youth mentoring program is currently in over 150 high schools across Australia. This translates to over 2,500 young people matched with a qualified mentor, and we are growing each year.

About the Role

Our Volunteer Engagement Team is responsible for recruiting and nurturing our team of volunteer mentors through a range of tasks to become a qualified Raise mentor.

Our Volunteer Engagement Administrator will be required to:

  • Support the team by undertaking a range of specific tasks relating to the recruitment and onboarding of volunteer mentors
  • Maintain accurate mentor information on Raise Salesforce CRM
  • Complete administration and general support tasks
  • Maintain confidentiality in line with Raise Policies
  • Operate within guidelines of the Raise Policy Manual

A welcoming hands-on approach and excellent interpersonal skills will be highly appreciated by our volunteers, who wish to be embraced by our organisation and appreciated for their donation of time to our mentees. This position involves handling a large volume of volunteer applications by connecting via phone, SMS or email.

This is a contract part-time position for up to 30 hours per week reporting to the Volunteer Engagement Coordinator. The role is based from home and our Sydney Office (Sydney CBD).

About You

As with all of our employees, you have a genuine interest in the well-being of young people facing challenges in their lives.

You’re a highly self-motivated and tenacious self-starter, you possess strong problem-solving skills and task-driven, coupled with the initiative to develop and implement effective solutions.

You have had prior experience in sales or sales / customer service related roles, and be comfortable contacting new volunteer mentor leads or experienced mentors, who haven’t volunteered with us for some time, nurturing and guiding them through the application process.

You will bring

  • Experience in volunteer administration (attraction, nurturing, and retention of volunteers)
  • Prior call centre / sales experience, and task management abilities
  • Self starter who is able to prioritise and manage timeframes
  • Great customer experience and communication skills
  • A process-driven mindset and willingness to follow clear instructions and policies
  • Prior experience with Salesforce (or similar CRM platform)
  • The ability to develop rapport with mentors, volunteers, team members, and key stakeholders
  • Excellent interpersonal relationship skills
  • Excellent time management ability and attention to detail
  • Experience as a Raise Mentor would be ideal but not essential
  • Strong IT Skills including experience in Microsoft Office365, cloud-based systems such as Google Drive or OneDrive and a CRM like Salesforce is important.
  • Youth Safety Checks (a current Working with Children (Employee) Check and National Crime Check), or a willingness to obtain these.

Our Values

At Raise, we have six values that express our shared understanding of what we believe, how we would like others to see our personality, what we aspire to as an organisation, and how we aim to behave:

Be Courageous – we are imaginative, driven, progressive, confident

Show Heart – we are kind, passionate, sincere, empathetic

Give Respect – we believe in acceptance, equity, inclusivity

Apply Integrity – we operate with authenticity, accountability, transparency

Bring Vitality – we are positive, fun, energetic, inspiring

Deliver Excellence – we are evidence-based, responsive, consistent, experts in our industry

How to apply

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