• Assist us to deliver high quality client outcomes / services
• Competitive conditions, benefits & salary packaging
• Hybrid working arrangements – part-time, 4 days pw in Melbourne CBD

Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 75 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”.

RAV provides a range of primary dispute resolution services to the Federal Circuit and Family Court of Australia (FCFCOA), particularly in rural and regional areas of Australia in support of its circuit work, primarily, property mediation.

The role

Reporting to the Centre Manager, your responsibilities include undertaking a range of administrative and data entry tasks to assist in the implementation of RAV’s contract with the Federal Circuit and Family Court of Australia (FCFCOA). You will provide a welcoming first point of contact, directing enquiries about our services in a helpful manner. You will also be responsible for ensuring the efficient coordination of booking, data entry and processing of all appointments. A high level of customer service is required for this role, as well as maintaining confidentiality and professionalism.

This opportunity is located at our Melbourne Family Relationship Centre (FRC) in Melbourne CBD. We are seeking a part-time candidate to work four (4) days per week (Monday to Thursday) on a fixed term contract until May 2025, with potential to move to a permanent contract, subject to funding of the program.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Experience answering high volume inbound calls, delivering high quality customer service, ideally within a Legal, medical or health care related environment.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Competent in the Microsoft Office suite and CRM (preferable) with the ability to pick up new programs and business systems with ease.

We provide

• Competitive salary including meal/entertainment and salary packaging.
• Hybrid and flexible working arrangements to support work-life balance.
• Generous employment conditions and benefits including additional paid leave benefits - parental, study, personal and compassionate, flexible, family violence leave as well as paid ex-gratia leave between Christmas and New Year.
• Access to professional development and training including our Registered Training Organisation programs where we provide accredited and non-accredited courses.
• Best practice clinical supervision and support through a comprehensive Employee Assistance Program.
• Career progression opportunities internally across Melbourne Metropolitan and Regional Victoria centres.

The base salary range is $71k-$73k (pro-rata) per annum.

Apply

We encourage candidates to apply as soon as possible by clicking 'Apply Now' to submit their application and resume so we can progress to interviews. You can view the position description for further information. If you have a specific query contact Susan Piscioneri, Assistant Manager by phoning 0427 293 428.

COVID-19 compliance

Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.