• Make an impact and support clients to achieve positive outcomes
• Join a respected, high quality and experienced service organisation
• Hybrid working arrangements – part-time, permanent, 4 days per week at Sunshine

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. We have been delivering high quality family and relationship support services to for over 75 years. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians.

About the role

Reporting to the Senior Manager, your responsibilities include providing a welcoming first point of contact to clients, directing phone enquiries about our services and responding to emails in a helpful manner. You will also be responsible for ensuring the efficient coordination of booking, data entry and processing of all appointments and undertaking basic assessment of client service needs, as required. A high level of customer service is required for this role, as well as maintaining confidentiality and professionalism.

This opportunity is located at our Sunshine Centre and is a permanent part-time position working four (4) days per week with the expectation that one day per week will be an evening shift.

The base salary range is $74k-$79k (pro-rata) per annum.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
• Experienced in answering high volume inbound calls and delivering high quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained.

We provide

• Competitive salary packaging as RAV is a public benevolent institution
• Hybrid and flexible working arrangements.
• Generous leave entitlements, and gratis days over the Christmas/New Year period.
• Professional development and training.
• Best practice clinical supervision.
• Career progression opportunities.

Candidates can view the position description, contact Rose Byrnes, Senior Manager Western Melbourne by phoning 0419 774 905 for specific queries. Candidates will be required to provide evidence of two COVID-19 vaccinations. Applications close Tuesday, 6 August.

Previous applicants need not re-apply.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.

A position description is attached.