• Make an impact and support clients to achieve positive outcomes
• Join a respected, high quality and experienced service organisation
• Casual role across Sale and Bairnsdale centres

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. We have been delivering high quality family and relationship support services to for over 75 years. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians.

About headspace:

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers core areas including mental health, physical health, work and study support and alcohol and other drug services. Relationships Australia Victoria (RAV) is the lead agency for headspace Bairnsdale and Sale which is governed by a consortium of local community organisations who provide expertise, support and advice to RAV.

About the role

You will report to the Centre Manager, with key responsibilities including providing a welcoming first point of contact to walk-in clients, directing incoming phone enquiries and responding to emails in a helpful and professional manner. This involves efficient coordination, booking, data entry and processing of all appointments and preparing documentation pertaining to all stages of client work. You will also be responsible for receiving and posting payments and accounts, helping with the preparation for health promotion events and general office housekeeping duties.

This role is across our Sale and Bairnsdale headspace centres. This is a casual position with the expectation that one day per week will may be an evening shift. Your hourly rate will be $47.50 inclusive of casual loading.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Experienced in answering inbound calls and delivering high quality customer service.
• Understanding of working with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Ability to manage multiple tasks, prioritise, with excellent attention to detail.

We provide

• Competitive salary packaging as RAV is a public benevolent institution
• Hybrid and flexible working arrangements.
• Generous leave entitlements, and gratis days over the Christmas/New Year period.
• Professional development and training.
• Best practice clinical supervision.
• Career progression opportunities.

Candidates can view the position description, contact Hayley Davidson, Centre Manager by phone at 0410 585 391 for specific queries. Candidates will be required to provide evidence of two COVID-19 vaccinations.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.