United Protestant Association of NSW Ltd (UPA) has a with a focus on building sincere partnerships with the people we care for, to enable them to live a purposeful and independent life. Every decision we make as an organisation comes back to our values of Compassion, Respect, Integrity, Kindness and Inclusiveness.

About the Opportunity

We are seeking a dynamic and experienced Retirement Village Manager to manage our two Retirement Villages in Wahroonga, and provide leave coverage to our other retirement villages in the Sydney region. This is an excellent opportunity for a passionate leader to make a meaningful impact in the lives of our residents and their families.

Key Responsibilities

• Manage all aspects of the retirement village operations, including sales, budgets, day-to-day activities and long-term strategic planning.
• Serve as the primary contact for residents and their families, addressing inquiries and concerns with excellent communication skills.
• Create a welcoming and comfortable environment for residents, families, and staff.
• Ensure a high level of service and satisfaction for residents, promoting an exceptional living experience.
• Exhibit autonomy and self-motivation in achieving operational goals and maintaining high standards of performance.

About You

To be considered for this position you will need to have strong interpersonal and organisational skills. You will have a strong track record of experience in managing retirement communities, with a deep understanding of the unique needs and challenges facing seniors. Your resilient nature will see you carry out your duties in an engaging and energetic manner with a focus on resident satisfaction and compliance with all procedures and policies in busy and vibrant villages. You will be able to demonstrate an ability to build successful relationships with residents, colleagues and other stakeholders.

What’s in it for you

• Attractive Compensation: Enjoy competitive salary and access to not-for-profit salary packaging options, including $15,900 for living expenses and $2,650 for entertainment, meals, and accommodation.
• Convenient Perks: Benefit from free on-site parking and corporate discounts on Medibank Private health insurance.
• Supportive Work Environment: Thrive in a friendly and inclusive workplace that promotes work/life balance with flexible working arrangements.
• Professional Growth: Access workplace education and support to enhance your skills.
• Community Impact: Seize the chance to make a meaningful difference in the community and improve lives.
• Additional Benefits: Enjoy free uniforms and an Employee Assistance Program for added support.

Appointment is subject to satisfactory criminal record, probity and pre-employment medical checks.

 We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Human Resources Team at [email protected] using the subject line: Retirement Village Manager enquiry via EthicalJobs.

Next Steps

Simply click on the ‘"Apply Now" button and submit your cover letter and resume for consideration.  For a confidential discussion or to obtain a copy of the position description, please email [email protected].

To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.