• Client Service Officer – Casual
• Access to regular professional development and training opportunities
• Work with a friendly, supportive team
• Access to Portable Long Service Leave in the Community Services Industry
• The position includes work across sites in the West and CBD

About us

Relationship Matters is a dynamic, values based not-for-profit organisation specialising in relationship, family and individual counselling, mediation and education. For over 77 years we have been committed to making a difference to our clients no matter which sector of our community they come from. We continue to provide high quality relationship counselling, dispute resolution and relationship education services. Relationship Matters also provide Employee Assistance Programs, training and workplace consulting.

Relationship Matters is a child safe organisation, we have zero tolerance for child abuse, and we actively work to keep children safe.

At Relationship Matters, we believe in the power of diversity. We are committed to an inclusive, affirming and safe environment. We welcome people of all gender identities, gender expressions, sexual orientations, races, cultures, religions or backgrounds.

About the role

Our busy Client Service Officers are the first point of contact for clients and visitors to our sites, and for all incoming calls. A positive, compassionate and welcoming approach is crucial to ensuring clients feel safe and supported.

This position involves managing incoming calls, handling inquiries, and providing information about Relationship Matters’ services. Additionally, the role is responsible for scheduling appointments, invoicing, processing payments, data entry and coordinating communication between teams.

The role involves evening work (until 8pm Monday – Thursday) as required.

About you

Your strong interpersonal skills, attention to detail, and a customer-focused mindset are essential for success in this role. You must be compassionate, non-judgemental and value confidentiality. You will be able to demonstrate problem solving skills, the ability to critically analyse situations and recommend solutions. You must also be adaptable to quickly changing demands and work collaboratively with a team that’s spread across multiple sites.

Qualifications / Experience

• Demonstrated computer literacy and experience in MS Office
• Experience working with client databases
• Previous customer service experience

To apply  

Relationship Matters is an inclusive and child safe organisation and we encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, and lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) people.

Application details and a position description including key selection criteria is attached below and also available from www.relationshipmatters.com.au/employment. Please include the responses to the key selection criteria in your cover letter and updated resume.

Applications can be submitted by clicking ‘Apply Now’.

For enquiries regarding this position, please contact Shilpa Alla on 1300 543 396.