The organisation

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. Our history, however, is heavily based in Victoria with four of the major founding figures hailing from remote and rural communities across the state. Furthermore, the first ratified Section of RFDS was Victoria, after a formal constitution was signed at Melbourne Town Hall in 1934.
The current Victorian story is one that reflects today challenges for people living in remote and rural communities across the state, yet remains faithful to the original philosophy of "connecting people with care".

While we do still transport people by air and by road, this work is complemented by delivering a range of primary health services.
These services address the most common issues people living in country Victoria face when accessing health care. Our services:

• Help overcome the burden of distance.
• Enable people to receive care in their own community.
• Help people take control of their own health.
• Help overcome isolation.

The Flying Doctor is an iconic organisation that was recently awarded as Australia's Most Trusted Charity in the 2024 Reader's Digest Brand Awards for the fourth year in a row. This sits alongside our current title as Australia's Most Reputable Charity from the RepTrak Survey in January - a position we have held for 12 of the past 13 years.

The team and position

Mobile Patient Care (MPC) offers Non-Emergency Patient Transport primarily in Victoria and New South Wales. We work with a large fleet of ambulances and support our transport services with RFDS aircraft.

MPC provides clinical care for people travelling from home to hospital, hospital to hospital and hospital to home, as well as transport to and from specialist clinics.

Flying Doctor Mobile Patient Care are currently seeking applications from Coordinator - Air Operations for casual positions in Essendon Hangar. To support and coordinate aeromedical non-emergency patient transports (NEPT), contribute to operational communications, dispatch crews and supervise day-to-day running of shifts. Represent RFDS by maintain positive working relationships with key stakeholders to achieve high quality customer & patient outcomes.

RFDS MPC pride ourselves on delivering the highest quality patient care and treatment during the on-road transport of patients with a wide variety of medical conditions. As a recognised leader within the Non-Emergency Patient Transport (NEPT) industry, we offer world-class, structured training and induction, opportunities for professional growth and a supportive and inclusive organisational culture

Key responsibilities of the role include:

• Coordinate with customers, stakeholders & peers to meet service delivery & contractual obligations, including matters related to resource and equipment allocation required to facilitate medical transport.
• Monitor and support NEPT aeromedical teams throughout their shift.
• Implement actions that increase patients transported and appropriate transport decisions increasing aircraft and crew utilisation
• Provide administration support, ensuring accurate data collection, invoicing and reporting.
• Ensure operational compliance & necessary incident reporting according to RFDS policies, procedures, NEPT regulations and clinical practice protocols.
• Participate, promote and contribute to continuous improvement initiatives support a positive customer centric culture
• Promote and market the NEPT Air and related services of the RFDS to existing clients, and find new markets and business partners
• Work with the Team Leader responsible for the Rosters Team and RFDS Operations Centre to ensure consistent Flight Nurse staffing, and RFDS South Eastern Section to ensure Pilot, Aircraft and engineering coverage to maintain continuity of Service

Qualifications and experience required

• Excellent problem solving, organisational and planning skills
• Ability to manage multiple tasks, deadlines and potential conflicting priorities
• Open, approachable and effective communication style
• Able to engage and build relationships with internal and external stakeholders
• Have a proactive and can-do attitude
• Identify and mitigate Risks and Hazards
• Strong computer skills across all Microsoft Packages

What can working for RFDS offer you

• Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
• Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
• Generous penalties and overtime allowances
• Access to salary packaging for all employees, including our casuals
• A less stressful environment than in emergency/pre-hospital care
• Supported opportunities to work at different locations across the state.
• Great parental leave benefits
• Options to work across specialist resources such as high acuity, complex patient care vehicle, and with our Non-Emergency Patient Transport aeromedical team
• An ideal steppingstone if you are considering a career in pre-hospital emergency care or as a nurse or paramedic practitioner
• 2:1 staff to patient ratio

Why join the RFDS

• Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
• Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
• Access to salary packaging for all employees
• Great parental leave benefits

Mandatory vaccination policy

As part of the application process, you will be required to provide evidence of the following vaccinations:

• Hepatitis B
• Chicken Pox
• Measles, Mumps and Rubella
• Diphtheria, Tetanus and Pertussis
• Annual Influenza
• COVID-19 (2 vaccinations + booster)

All positions are subject to a National Police Check and holding a Working with Children Check

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.