• Permanent full-time, position available
• Richmond location, hybrid working model
• Access to salary packaging options to reduce your taxable income

About Us

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current RFDS Victoria story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Marketing & Fundraising Team

RFDS Victoria's Marketing and Fundraising team is responsible for communicating the RFDS Victoria story to a range of audiences and for funding the ambition of the organisation, enabling us to deliver impactful services to patients and clients. We work to connect donors with our cause and to ensure we maintain the financial stability and brand integrity of the organisation.

Your Role

The Data & Supporter Services Manager leads the Supporter Services, Enablement & Data functions, ensuring exceptional donor care and operational support for major portfolios including single cash and regular giving, philanthropy, engagement and community and corporate partnerships. This management role requires excellence in people leadership and business partnering as well as a passion for data management, insights, relationship and moves management, ensuring the operational team is in alignment with fundraising and organisational strategy.

The role will collaborate with other business units, including Corporate Services, to ensure donor data management aligns with current legislation including privacy principles, industry standards, and RFDS Vic organisational policies. The role will also partner with portfolio managers across the Marketing & Fundraising department to implement performance enhancement recommendations, with a dedication to continuous improvement. You will oversee the Data, Enablement and Supporter Services teams as well as the CRM relationship management function to support ambitious growth in individual giving, corporate and community fundraising.

What You'll Do:

• Lead the Supporter Services team in providing exceptional donor care, with clear practices for gift processing, receipting, and departmental support, focusing on continual improvement.
• Oversee the Data Team to provide high-quality data management and briefing and advisory services, ensuring effective systems and processes that comply with legislation, industry standards, and policies.
• Collaborate with the Enablement and Innovation Lead to identify and implement improvements in fundraising and engagement systems and processes.
• Partner with fundraising and relationship management teams across corporate, community, government engagement and philanthropy to support their ambitions.
• Work with the Data Team and Corporate Services to turn data into valuable insights, using analytics to support decision-making and performance improvements.
• Drive the centralisation of data management and promote stakeholder engagement in using RENxt, the primary fundraising database.
• Partner with the communications team and other stakeholders to integrate and manage additional platforms linked to RENxt, including Ortto (EDM), Shopify, and other fundraising tools.
• Support a culture of data-driven decision-making across the department, leveraging both internal and external data sources, as well as promote continuous improvement in donor care and data processes through training and cross-departmental collaboration.

What we're looking for:

• Strategic Planning: Ability to develop and implement strategies and plans that align with organisational goals and objectives, ensuring long-term success.
• Team leadership: Ability to build team capability and performance, with a focus on growing our people.
• Business partnering: Ability to partner with all areas of fundraising and engagement to provide advice and support.
• Demonstrated experience leading teams in donor care, support services or data management, with a track record of implementing structured processes and fostering a culture of continuous improvement.
• Strong analytical and data management skills & experience including information management, and the ability to translate data into useful insights to inform decision making and identify performance trends.
• Relevant experience and/or Qualification or certification in Information or Business Systems or other relevant (i.e. Project Management) qualifications are desirable.
• Resource Management: Experienced at managing resources efficiently, including people, budgets, and technology, to optimise performance and achieve targets.
• Change Management: Skilled in leading and managing change initiatives, ensuring smooth transitions and minimal resistance.
• Microsoft Office Suite including excellent skills in Raiser's Edge/CRM database, Excel, visual reporting software such as Tableau.

Why join us?

• Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years).
• Work for your community helping overcome the burden of distance, enabling health care in the community, helping people take control of their own health and overcoming isolation.
• Access to the highest level of salary packaging benefits via our Not for Profit status (up to $15,900 p.a. pre-tax plus an additional $2,650 for food beverage & holiday accommodation expenses annually)
• Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, as well as options for purchased leave.
• Great parental leave benefits in addition to government parental leave.

Mandatory requirements:

• Willing to undertake National Police Check and Working with Children Check

RFDS Victoria hold the right to close the position should a suitable candidate apply and be appointed prior to advertising closing.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.

A position description is attached.