About Us

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Marketing & Fundraising team

Awarded Fundraising Team of the Year in 2022 by the Fundraising Institute of Australia, the RFDSV Marketing and Fundraising team's purpose is to acquire and grow strong relationships to enable the work of RFDS Victoria through meaningful support. We're a collaborative team spearheading strategic fundraising initiatives and everyday operations to raise crucial funds for our cause. From donor acquisition and strengthening our brand, to donor retention and performance management, we are key drivers for growth at the Flying Doctor.

We love to test, learn and innovate. We are team players who love going above and beyond for each other, and our donors. We support the organisation and our team to grow, succeed and contribute positively to better health and wellbeing outcomes in the community.

Your Role

Reporting to the Fundraising Manager, this role will take responsibility for all Individual Giving retention activities, as well as leading the fundraising donor growth pipeline opportunities.

Key Tasks and Responsibilities include:

• Leading and managing the implementation of a successful donor retention strategy and program.
• Developing and executing tailored inspiring stewardship journey(s) and communications to achieve high donor retention.
• Project leading and co-managing the annual RFDS Victoria's Matched Giving Day, including collaborating with other fundraising channels including Corporate, Engagement, Philanthropy, Regular Giving and Single Giving.
• Developing and managing multiple conversion campaigns feeding into fundraising donor growth pipelines.
• Working with Innovation & Enablement Lead and Fundraising Coordinators to develop new ways to enhance donor experience.

What we are looking for

• At least 3 years experience working in a Fundraising or Marketing role
• Proven ability to lead projects, collaborating with stakeholders to ensure timely delivery and successful outcomes.
• Hands on experience working with CRM software, such as Raiser's Edge.
• Solid understanding of managing retention programs aimed at driving donor or customer engagement and boosting revenue.
• Knowledge or experience in donor or customer journey mapping, with a focus on developing effective communication strategies for different engagement touchpoints.
• Solid communication skills, confident to talk to all levels of the organisation, and the ability to build positive working relationships.
• Excellent organisation skills, able to prioritise and delegate tasks in a busy, changing environment.

Why join us?

• Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years).
• Work for your community helping overcome the burden of distance, enabling care in the community, helping people take control of their own health and overcoming isolation.
• Access to the highest level of salary packaging benefits via our Not for Profit status (up to $15,900 p.a. pre-tax plus an additional $2,650 for food beverage & holiday accommodation expenses annually)
• Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, as well as options for purchased leave.

Mandatory requirements:

• Willing to undertake National Police Check and Working with Children Check
• Working rights in Australia

RFDS Victoria hold the right to close the position should a suitable candidate apply and be appointed prior to advertising closing.

The Royal Flying Doctors Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.