• Hybrid Working
• Permanent - Part-time
• $33.41 - $36.46 + super + salary packaging

Please read full advert details below prior to submitting your application to make sure this is the right role for you (including hours availability and travel locations)

The need-to-know…

Rise is hiring an Assistant Administrator to fill our newly created role within the Aged Care Programs team. Initially, this role will be part-time, working 55 hours a fortnight across Monday to Friday, with the possibility of more hours if the workload increases. Flexibility around start & finish times can be discussed. You will be required to work at various Rise office locations as required, with some working from home.

The Assistant Administrator – Aged Care Programs will be the main point of contact for low touch clients who use Rise services including but not limited to receiving meals & transport. Additionally, this role will provide high quality administrative assistance to the wider team as required.

A typical day might look like…

• Be the first point of contact for low touch clients.
• Respond to & action client contact & feedback within agreed timelines.
• Complete relevant administration relating to low touch referrals including contact with external providers.
• Escalate issues with clients, scheduling, or systems to relevant staff member.
• Update existing client records where required & maintain program documentation.
• Build & maintain working relationships with internal stakeholders.
• Accurately enter large quantities of data into relevant ICT systems.
• Provide high quality administrative assistance to Coordinators such as creating credit notes.

The need-to-have…

Here at Rise, we nurture potential, but we do need you to have a few tricks up your sleeve including the following:

• Administration qualification to at least Certificate III in Business Administration and/or experience in a similar position.
• Sound computer literacy skills.
• Well-developed organisational & administrative skills including ability to use initiative & prioritise workload.
• Demonstrated ability to follow routines & procedures.
• Well-developed communication & interpersonal skills with the ability to relate effectively to a diverse range of stakeholders.
• Attention to detail in all areas of work, including accurate data entry.
• Previous customer service experience preferred.

Sounds good so far, right? Wondering what else you get for working at Rise?

Rise has been working with communities for more than 35 years. We support over 5000 people from all walks of life. These include young people at risk, those experiencing mental health issues, people with disability and older people. We offer our RISING stars….

• A welcoming culture where your achievements are celebrated, and support is plentiful.
• Up to $15,900 per annum salary packaging options to bump-up your take home pay.
• HBF corporate discount on health insurance, access to an employee assistance program, and journey cover insurance.
• Flexible working hours available to suit your needs and commitments.
• Ongoing training and development to keep your skills growing.
• Diversity – real diversity. Not just words on a page. We want you to bring your true self to work and encourage applications from people of all backgrounds and lifestyles including those who identify as living with disability, are Aboriginal or Torres Strait Islander or part of the LGBTIQA+ community.

Formalities (The serious stuff!)

Appointments to this position will be subject to a National Police Clearance.

A cover letter is required within your application. Applications without a cover letter will not be considered. Within your letter, please address the following:

• Can you describe your experience with administrative tasks & responsibilities?
• Provide one example of how your organisation & administrative skills significantly contributed to the success of a project or task.
• Explain how you have created a positive customer or client service experience in a previous role.

Have more questions? Contact Belinda Shipp on 0428 947 640 (during business hours) who will be happy to assist you. Alternatively, you can email [email protected] using the subject line: Assistant Administrator - Aged Care Programs enquiry via EthicalJobs.

Please note: Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don’t delay applying to avoid disappointment.

We wish you GOOD LUCK.