• Hybrid Working
• Permanent - Full-time
• $74, 040 - $79, 392 + super + salary packaging

Please read full advert details below prior to submitting your application to make sure this is the right role for you (including hours availability and travel locations).

The need-to-know:

Rise is hiring a Support Officer (admin), to join the Scheduling team in their Service Delivery division. This role is full time, working on a hybrid basis with some office-based work in Middle Swan & some working from home. Shifts are across Monday to Friday on a rotating fortnightly roster.

• Fortnight 1: 6.00am to 2.06pm
• Fortnight 2: 8.00am to 4.06pm
• Fortnight 3: 8.30am to 4.36pm

As our newest Support Officer – Service Delivery, you will provide comprehensive administrative support to the scheduling team. You will be the first point of contact for Rise staff, volunteers & clients who contact the Scheduling team. You will also provide timekeeping support, assist with purchasing such as creating purchase orders in relevant systems, & receive processing timesheets.

A typical day could look like:

• Build & maintain positive relationships with Rise clients, staff & volunteers.
• Actively listen & respond to customer requirements & feedback.
• Escalate client or system issues to appropriate member of Scheduling team.
• Maintain records in the client management system.
• Work with other Support Officers ensuring customer support is available between core hours of the business.
• Ensure timekeeping periods are in line with Rise Finance Department’s payroll schedule.
• Liaise between staff & finance to investigate & resolve discrepancies.
• Provide administrative support including processing invoices, generating purchase orders, & tracking fulfillment with suppliers.

The need-to-have:

Here at Rise, we nurture potential, but we do need you to have a few tricks up your sleeve including the following:

• Certificate III in Business Administration and/or relevant experience.
• Excellent communication & interpersonal skills with the ability to build professional relationships.
• Excellent customer service skills, in particular on the phone.
• Sound computer literacy including using Microsoft products & client management systems.
• Ability to use initiative, prioritise your own workload, & meet deadlines.

Sounds good so far, right? Wondering what else you get for working at Rise?

Rise has been working with communities for more than 35 years. We support over 5000 people from all walks of life. These include young people at risk, those experiencing mental health issues, people with disability and older people. We offer our RISING stars:

• A welcoming culture where your achievements are celebrated, and support is plentiful.
• Up to $15,900 per annum salary packaging options to bump-up your take home pay.
• HBF corporate discount on health insurance, access to an employee assistance program, and journey cover insurance.
• Flexible working hours available to suit your needs and commitments.
• Ongoing training and development to keep your skills growing.
• Diversity – real diversity. Not just words on a page. We want you to bring your true self to work and encourage applications from people of all backgrounds and lifestyles including those who identify as living with disability, are Aboriginal or Torres Strait Islander or part of the LGBTIQA+ community.

Formalities (The serious stuff!)

Appointments to this position will be subject to a National Police Clearance.

Costs for new checks will be covered and/or reimbursed by Rise.

Have more questions? Contact Karissa Malinowski on 08 6274 3632 (during business hours) who will be happy to assist you. Alternatively, you can email [email protected] using the subject line: Support Officer - Administration enquiry via EthicalJobs.

Please note: Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don’t delay applying to avoid disappointment.

We wish you GOOD LUCK.