• Work for a Canberra-based charity, providing local families with safe, essential material goods and supporting the circular economy
• Based in Holt, Canberra
• Part-time role, 30 hours per week
• Remuneration: Pro rata for part-time @ Level 6 ($106,389), MA00100 Social, Community, Home Care and Disability Services Industry Award (plus superannuation). Pro-rata for part time hours.
• Not-for-Profit salary packaging tax-free benefits available.

The Operations Manager is a leadership position within Roundabout Canberra: a critical service provider of essential baby and children’s items to over 100 social services agencies in the ACT and surrounding region, helping 5000 children per year. 

We are looking for someone really special to fill this role - we're a unique, fast-paced workplace and no two days are the same.

We are looking for a leader who thrives on making an impact, is organised and detail-oriented, but can still look at the big picture. We are looking for someone who can inspire a diverse team of staff and volunteers. You will bring a proactive mindset, excellent interpersonal skills, and a commitment to ensuring every family we support experiences dignity and care.

The Operations Manager reports directly to the CEO of Roundabout Canberra and will manage the positions of Operations Coordinator, Operations Assistant and Volunteer Coordinator/s (job-shared). The Operations Manager will work closely with the Social Services Manager.

The role is part-time, working between 30 hours per week. The location of work is the Roundabout Canberra premises in Holt, ACT. The structure and days of work are flexible and subject to agreement, but ideally you will work across 4-5 days, including Mondays and Fridays.

About us

• Roundabout Canberra believes that every child deserves a safe start, and every family deserves dignity. We provide safe, high quality, essential baby and children’s items to families in need in the Canberra region.
• Through our partnerships with social services, we ensure the safety, wellbeing and dignity of children and their families. Our focus on essential items frees services up to concentrate on supporting families with their other needs.

Key Responsibilities   

• Lead and develop the programs of work related to the management of the Roundabout Canberra warehouse, stock and volunteer program with a focus on strategic planning to meet growing organisational needs and to enhance service delivery.

• Lead and support a team of paid staff across different work streams, fostering a collaborative approach and strong connectivity within the team.

• Take responsibility for compliance with all safety and regulatory requirements, including occupational health and safety and other operational policies, proactively updating policies to adapt to organisational growth.

• Proactively identify and resolve logistical challenges, including balancing stock levels and optimising donation flows, ensuring resource allocation aligns with both immediate and long-term needs.

• Management of Volunteer Program, including volunteer communications, with support from Volunteer Coordinator/s, ensuring that volunteers receive a consistent, professional and enjoyable experience throughout their journey with Roundabout Canberra, while balancing the operational needs of the organisation. 

• Develop and manage relationships with key partners and donors, identifying new opportunities for collaboration that support Roundabout Canberra’s mission and resource needs.

• Ensure effective utilisation of CRM ICT solution (Salesforce) for all volunteer management and inventory management.

• Support the CEO with briefs and reporting required for partners, Government, the Board and any other purposes.

About you: 

• We are looking for a leader who thrives on making an impact, is organised and detail-oriented, but can still look at the big picture. We are looking for someone who can inspire a diverse team of staff and volunteers. You will bring a proactive mindset, excellent interpersonal skills, and a commitment to ensuring every family we support experiences dignity and care.

• To be considered for this position you will possess:
  • A passion for leading and supporting people and the ability to work with a diverse range of staff and volunteers.
  • Previous leadership experience.
  • Outstanding interpersonal skills, with demonstrated success building and maintaining relationships internally and externally, with a diverse range of individuals.
  • Capacity to take initiative and think laterally to achieve goals and find solutions to problems.
  • Ability to work under pressure and react to changes in the environment.
  • Organised and detail oriented, with strong administrative support skills.
  • Eager to work as part of a team and share information and expertise.
  • Strong written communication abilities.
  • Willingness to utilise new platforms and systems.

Desired:

• Experience in using Salesforce or similar CRM database.
• First Aid Qualified

Please note that all Roundabout Canberra employees are required to undertake a National Police Check and obtain a Working with Vulnerable People Registration.

For more information, please contact the Roundabout Canberra CEO, Hannah Andrevski on 0408 968 065 or at [email protected] using the subject line: Operations Manager enquiry via EthicalJobs.

A position description is attached.

Please note: we hope to shortlist on 12 December, with interviews likely to occur the following week.