About the role

Are you passionate about retail, community, and sustainability? RSPCA Qld are seeking a dedicated Op Shop Manager for a permanent full-time role. In this role, you’ll oversee daily operations, look after our incredible volunteers, and ensure our customers enjoy a welcoming and engaging shopping experience. As part of RSPCA's growing op shop network, you will contribute to achieving sales targets, driving community donations, and supporting our mission to change lives.

If you’re ready to make an impact in your community, step in your retail career and be part of an exciting growth journey, we want to hear from you!

• Represent the RSPCA Qld Op Shop team and brand through your passion for all things preloved and second-hand and encourage the same within your team to create a  positive supportive store atmosphere.
• Work closely with the Op Shop Store Manager and Area Manager, to support the goals and mission of the RSPCA Qld.
• Maintain a high level of customer service.
• Train and support volunteers.
• Drive sales to achieve set targets.
• Oversee and review all goods for sale in the store.
• Direct and monitor the daily register opening & closing procedures.
• Maintain and periodically review the shop’s pricing list.

About you

You'll be a great communicator with top-notch interpersonal skills. If this is the right role for you, your skills and qualifications may also include:

• Confident in retail and must have demonstrated supervisor experience in a retail environment. 
• Knowledge of fashion and clothing brands. 
• Proven visual/merchandising skills. 
• Strong written and verbal communication skills. Comfortable performing physical tasks including manual handling, bending, kneeling, and reaching, to carry out essential merchandising duties and assisting customers. 
• Excellent customer service skills. 
• High level of organisational skills and attention to detail. 
• Sound computer skills. 
• Proven ability to work well under pressure.
• Ability to supervise & provide direction to a small team.

Why Join Us? 

• Comprehensive Support: Enjoy peace of mind with 8 weeks paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions! Plus, access to counselling and mental health services whenever you need.
• Perks Galore: From free on-site parking to exclusive staff discounts, novated leases, free pet vaccines, and 40% off Royal Canin pet food, we’ve got you covered! And yes, you can even welcome a new best friend with free animal adoption options. 
• Grow with Us: Unlock your potential through expansive learning and development programs designed to elevate your career and skill set. 
• Animal Interaction: Your days will be filled with countless opportunities to connect with the animals in our care—every moment here has a tail-wagging, heartwarming purpose. 
• Purpose-Driven Impact: Join a mission-driven organisation where every task you embrace makes a real difference to the welfare of animals. Be a part of something that truly matters!

Interested?

Apply now, shortlisting may commence before the closing date, so apply today to be part of our mission!

Successful candidates will be subject to a Police Check. We conduct police checks to ensure the safety and well-being of the community, staff, and the animals in our care. Candidates may also be required to undergo a pre-employment medical assessment.

RSPCA Qld acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. RSPCA Qld is an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity.

To discuss opportunities within the RSPCA Qld please contact the Recruitment team on [email protected] using the subject line: Op Shop Manager enquiry via EthicalJobs.

RSPCA Queensland - Who are we?

At RSPCA Queensland, we’ve been the state’s leading animal welfare charity for nearly 140 years, dedicated to improving the lives of all animals—domestic, farmed, and native. Every year, we care for over 42,000 animals, relying on the generosity of animal lovers like you to fund 96% of our lifesaving services.

We are also the only charity in Queensland with the power to enforce the Animal Care and Protection Act (2001) and investigate animal welfare concerns through our Inspectorate. Our team is on the front line to protect those who can’t speak for themselves.

Our mission? Together We Change Lives—and that includes yours. Join us and be a part of a team where every day is an opportunity to make a real impact on the lives of animals in need and improve animal welfare across Queensland.