Your New Role

Are you passionate about data and making a real difference in people's lives? In this unique and impactful role, you’ll combine your analytical expertise with a commitment to alleviating and preventing homelessness. As the Quality and Measurement Coordinator, you’ll bridge the work of our Transformation and Performance Unit (T&P) and the Evaluation and Learning Centre (ELC) Team to drive collaboration and continuous improvement.

This full-time position (funded until June 2030) focuses on consolidating performance, monitoring, and measurement functions to support the Journey to Social Inclusion Evaluation and Learning Centre (ELC). Your work will directly contribute to delivering better services for individuals experiencing homelessness, disadvantage, and social exclusion.

Your Day-To-Day:

• Collaborating between the ELC Team and the Transformation and Performance Unit to review project progress, discuss challenges, and align on priorities.
• Connecting with service providers to monitor the implementation of the J2SI service model and gather feedback.
• Analysing service data to identify trends, measure outcomes, and highlight areas for improvement.
• Preparing reports and visual presentations to share key findings with stakeholders.
• Working with service providers and stakeholders to co-design and implement practical solutions that address gaps or challenges in service delivery.
• Conducting audits and review processes to ensure the J2SI service model is being delivered consistently and effectively.
• Preparing evaluation summaries and updates for stakeholders to demonstrate impact and inform sector-wide improvements.

Essentials for Success

• A relevant tertiary qualification in data management, analytics or equivalent.
• Experience in analytics, analytical insights and the ability to share this across a diverse group of stakeholders.
• Skilled in transforming complex data into clear, meaningful reports that drive decision-making and improvements.
• A strong passion for applying trauma-informed care principles to enhance client outcomes and service delivery.
• Exceptional organisational skills and the ability to manage competing priorities.

You Can Look Forward To

• A full-time role, maximum term role ending June 2030.
• Becoming a part of an evidence-based program that is at the forefront of targeting chronic homelessness.
• Award: Social and Community Services Level 6 - $55.46 - $57.90 per hour (depending on qualification and experience).
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax.
• Generous leave entitlements including 17.5% leave loading, wellbeing leave, and gender affirmation leave.
• A supportive work environment: regular line manager direct supervision, Psychological First Aid, EAP.
• Access to the Portable Long Service Benefits Scheme.
• Working within a team-oriented culture that values collaboration, mutual support, and well-being.

Come and Work With Us!

Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day. Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Apply now! Simply scroll down and enter your details below with attached resume and cover letter.

If you have any questions, or for more information about your new role, please contact Claire Kruger on 0424 751 812.

A position description is attached.

Please note that due to the holiday shutdown, Claire Kruger will not be available for contact until after the return-to-work date of January 2nd.

*The position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply. All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.