• Job Title: Mental Health Support Worker - Telehealth
• Full time or Part-time options
• Salary: $41.52 AUD Per Hour
• Location: Melbourne
• Contract: Fixed-Term Contract until 30th June 2025 – potential extension
• Hours: Full time – Monday – Friday, 10:00am – 18:00pm or 12:00pm – 20:00pm
• Flexible working – hybrid ways of working with a minimum 2 days per week in the office for Full Time and 1 day per week for Part Time

SANE Australia

SANE works to make a real difference for the five million people affected by complex mental health issues nationally. Australians affected by complex mental health issues, experience major barriers in accessing quality, affordable support, and face high levels of stigma and discrimination. SANE is committed to changing this through its digital and phone counselling, peer support services, arts programming and services, and advocacy and research programs.

Day-Day Duties:

Community Builders are integral to nurturing a vibrant, supportive online community, focusing primarily on grassroots work within the SANE Forums, and additionally on SANE’s social media channels. This role involves direct interaction with members, facilitating discussions and events, providing support, identifying member needs, and contributing insights for service improvement. Community Builders act as the frontline of community engagement, working with the Forums Service Lead and with Community Guide volunteers to enhance the forum experience for individuals with lived experience of complex mental health conditions, carers, family and friends.

• Actively monitor forum discussions during contracted hours to ensure they are consistent with community guidelines.
• Enforce the community guidelines consistently, taking appropriate actions such as removing or editing content that violates guidelines, communicating with members about actions taken, and temporarily or permanently banning users in severe cases.
• Read, acknowledge and respond to comments on SANE’s social media channels, providing supportive responses and referrals to relevant services as necessary.
• Implement crisis intervention strategies when immediate risks are identified, including escalating to appropriate emergency services or mental health support providers in accordance with established protocols.
• Initiate the escalation of these cases to the Forums Service Lead for detailed triage and assessment, ensuring that members receive seamless and warm referrals to other suitable services for the support they need.
• Contribute to the development of support plans for high-care members, in collaboration with the Forums Service Lead.
• Leverage Community Guide volunteers to identify and respond to the needs of forum members, offer support, encouragement, and resources.
• Champion the Community Guide program on the forums and scout for potential new volunteers.
• Plan, organise and facilitate smaller in-forum events such as live Q&A sessions, themed discussion threads, and interactive activities to engage and support the community.
• Contribute to service effectiveness by identifying issues, enhancements, opportunities, and member needs to feed into strategic development and operational improvements.

Experience/Qualifications:

• Minimum of 3 years’ experience in a community engagement role, ideally with specific experience within a mental health context.
• Experience in working with diverse populations and fostering inclusive online communities.
• Tertiary qualifications in Psychology, Counselling, Social Work, Mental Health, Peer Work or related fields.
• Proven experience in online community moderation, especially within mental health or supportive communities.
• Proficiency in crisis intervention and applying trauma-informed practices within digital communities.
• Excellent interpersonal skills and communication, both written and verbal.
• Ability to work independently and adaptively in a fast-paced, evolving online environment.
• High level of attention to detail.
• Full Working Rights in Australia.

Please note: all SANE Employees are required to complete safeguarding checks including a National Police Check and Working with Children's Check. SANE is an equal opportunity employer and prides itself on our diverse and inclusive workforce.

We are committed to providing a safe, culturally appropriate, inclusive environment for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity. We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles.

Please reach out if you require reasonable adjustments throughout the recruitment and selection process. No Agencies Please, we've got this one :)