• Service Lead (Team Lead)
• Annual Salary: $90-$105K (based on skills and experience).
• Location: Sydney.
• Hours: Full time – 5 days a week Monday – Friday, Shifts will be 9-5pm, and 12-8pm (fixed each week).

The Organisation:

SANE Australia works to make a real difference for the five million people affected by complex mental health issues nationally. Australians affected by complex mental health issues experience major barriers in accessing quality, affordable support, and face high levels of stigma and discrimination. SANE is committed to changing this through its digital supports, phone counselling, peer support services, arts programs, advocacy and research.

The Role:

The Service Lead manages a service delivery team to provide counselling supports to people with complex mental health issues and their families, friends and carers. The primary objective of this role is to lead a team in the delivery of high-quality services, to promote a positive team culture and to foster learning and development.

Key duties:

• Oversee the daily operations of SANE services, including: telephone calls, email enquiries, forum moderation, community engagement, online groups and events.
• Provide guidance, support, and line management to a team of 10-15 people.
• Facilitate team meetings, provide 1:1 coaching and support performance development.
• Coach and empower a team to deliver high quality, person-centred and trauma informed supports to achieve team and organisational goals.
• Work towards an established set of monthly KPI’s around service provision, clinical practice, and leadership.
• Oversee clinical risks and incidents in accordance with established practice, policy and legislative frameworks.
• Review case records, conduct quality audits and support continuous quality improvement.
• Work closely with our Information Technology colleagues to ensure systems and technology continue to support the principles of best practice.
• Assist in development, review and implementation of practice guidance for frontline staff.
• Meaningfully contribute to the attainment of Organisational goals and operate in alignment with SANE values.

What you bring:

• Tertiary qualification in psychology, social work, counselling, or another relevant field.
• Eligibility for membership with, or working towards full or provisional registration with, the appropriate professional body (AASW, AHPRA, PACFA, ACA).
• Minimum 2 years' experience in a similar leadership role.
• Experience within the Mental Health sector.
• Full Working Rights in Australia.

Desirable:

• Experience working in telehealth or a digital mental health service.

Employee benefits:

• Flexible, hybrid working.
• Clinical Supervision.
• Generous leave entitlements.
• Salary packaging.
• Ongoing Professional Development.