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Telehealth Peer Support Worker

SANE

SANE Australia

SANE works to make a real difference for the five million people affected by complex mental health issues nationally. Australians affected by complex mental health issues, experience major barriers in accessing quality, affordable support, and face high levels of stigma and discrimination. SANE is committed to changing this through its digital and phone counselling, peer support services, arts programming and services, and advocacy and research programs.

Day-Day Duties:

Peer Workers purposefully draw on their lived experience of mental ill-health and recovery to foster hope, establish purposeful connections, and empower others in their recovery. Core duties and responsibilities of a peer support worker at SANE include:

  • Engage with participants to develop trusting and professional relationships that respect worker/participant boundaries to create a safe environment to facilitate recovery focussed supports
  • Foster and promote opportunities for participants to learn about mental health, recovery, available services and resources to deepen their knowledge, skills and recovery resources.
  • Assist participants navigate mental health and community services, advocating where appropriate and empowering participants to move towards self-management.
  • Promote capacity and skill building, connections with family, friends and support participants to building their capacity to engage in personal interests and to meaningfully contribute and participate in their community.
  • Provide emotional support to participants by constructively sharing insights and lessons learnt through your own lived experience i.e. role model your journey of recovery to instil hope in the participant.
  • Utilise and draw upon your understanding in strength-based, recovery orientated models of care to assist participants identify their strengths and values and achieve their recovery goals.
  • Work in accordance with SANE’s Model of Care, Scope of Practice, Clinical Governance Framework and policies and procedures,
  • Respond and escalate risk and safety concerns in accordance with SANE’s incident and risk management policies and procedures.
  • Participate in Peer led external individual supervision sessions and Community of Practice sessions
  • Reflect and utilise feedback/discussions to apply self-reflection skills whilst supporting participants to ensure best practice.

Experience/Qualifications:

  • A minimum Certificate IV in Mental Health Peer Work, Intentional Peer Support (Lived Experience) - Essential
  • Previous experience in Mental Health Peer Work, peer facilitation or lived experience workforce roles for a minimum of 1-2 years - Essential
  • Personal lived experience of mental health concerns, service use and recovery, and a willingness to share your story purposefully to support the mental health of others.
  • A willingness to complete training in ASIST, Trauma Informed Care, Safe Story Telling and Intentional Peer Support.
  • Experience working in telephone based or online environments, in particular tele-web service delivery in mental health services.
  • Full Working Rights in Australia

Please note: all SANE Employees are required to complete safeguarding checks including a National Police Check and Working with Children's Check. SANE is an equal opportunity employer and prides itself on our diverse and inclusive workforce. We are committed to providing a safe, culturally appropriate, inclusive environment for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles.

Please reach out if you require reasonable adjustments throughout the recruitment and selection process. No Agencies Please, we've got this one :)

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