Senator Barbara Pocock is seeking a part-time Electorate Officer to join her team to be based in the Electorate Office in Goodwood, South Australia.

This position is at 0.8 fulltime equivalent (30 hours per week) for a six-month term, with a possible further extension.

The position is offered under the Members of Parliament (Staff) Act 1984, classified at Electorate Officer A ($71,808 to $76,022). Conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement 2024-27. A generous employer sponsored superannuation of 15.4% also applies.

Roles and Responsibilities

The Electorate Officer is accountable to the Office Manager and is a first point of contact for constituents and other visitors to the electorate office.

The Electorate Officer assists with a range of general administrative tasks and the day-to-day operations of the electorate office.

The Electorate Officer:

• Ensures the office provides a timely service to constituent and community organisations as their first point of contact, whether face to face, by mail, phone or electronic means.

• Ensures a high level of customer service is provided and that constituent enquiries are managed in a courteous, sensitive, and prompt matter.
• Researches, investigates and writes material on behalf of the Member/Senator
• Liaises with other government agencies and departments to advocate on behalf of constituents.
• Keep the office informed of issues emerging from constituent inquiries, correspondence, and community newsletters.
• Maintains electorate databases of required information.
• Supports the team in running events and forums.
• Maintains archives and filing systems both hard copy and electronic.
• Assists with the coordination of bulk mail outs.
• Provides support to the Policy and Parliamentary team as needed in consultation with Office Manager.
• Ensures office security protocols are adhered to.
• Maintains equipment and systems, including office equipment such as folding machines and printers as required.
• Arranges for the purchase of office and general supplies.
• Arranges for minor office maintenance repairs.
• Assists electorate office volunteers with allocation of work tasks, setting work priorities, giving support, and guidance.
• Other duties as required

Selection Criteria

1. Highly motivated and able to work proactively and use initiative, both independently and in a small team
2. A proven ability to prioritise and work in an organised manner.
3. The ability to maintain databases and implement systems to ensure correspondence is answered in a timely manner.
4. The flexibility to perform a broad range of office support duties and work towards deadlines.
5. Sound written and oral communication skills.
6. A proven ability to undertake research, investigations and draft a range of correspondence.
7. Demonstrated commitment and ability to provide high level client services in a challenging environment.
8. A proven ability to work independently and with minimal supervision and effectively in a team environment, and with volunteers.
9. Demonstrated professional integrity and the ability to exercise discretion and maintain confidentiality.

Experience/Knowledge/Personal Qualities

• Experience working in a high performing small team.
• Communication and writing experience.
• Attention to detail.
• Previous experience in a client service environment.
• Ability to safely handle confidential information.
• An understand of and commitment to Greens values.

Please note, all employees are expected to sign a confidentiality and code of conduct agreement prior to the commencement of their employment.

A probationary period of 3 months, with the option of extending by a maximum of two months, will apply.

The position may require irregular hours and interstate travel.