South Eastern Community Connect (SECC) is looking for a talented Administrator to oversee all administration tasks and rostering duties relating to our Home Care Package services.

The Home Care Package has been rolled out by the Australian government to help seniors access care, and SECC is a provider of such care in south-east Sydney.

Basing themselves in Eastlakes, Sydney, the successful candidate will:

• Oversee all Home Care Package administration tasks and rostering of staff.
• Ensure all client enquiries and requests for services are identified and responded to in a timely manner.
• Support the team in growing the business through the dissemination of information to the community and agencies.
• Administer monthly statements;
• Review and monitor brokerage agreements;
• Manage invoices;
• Input information and maintain records of service delivery, including service user data;
• Maintain computer records, databases and files;
• Carry out general word processing duties e.g. correspondence, flyers, photocopying and collation of documents.

They will also offer support to clients by:

• Ordering products and equipment, including following up quotes, managing ongoing orders, and taking phone calls from clients;
• Booking external services;
• Managing care plans;
• Taking incoming calls from clients relating to transport, changes to services, and scheduling.

They will offer support to our team by:

• Managing annual leave requests of aged care workers and rostering;
• Contributing to the performance, values and capabilities of the team across the organisation;
• Presenting a professional image of SECC to the community;
• Assisting in the production and distribution of publicity and promotional materials.

Essential criteria:

• Minimum 12 months' experience in an administrative role
• Great organisational skills and the ability to multi-task
• The ability to be proactive and show initiative
• Good communication and interpersonal skills
• The ability to work effectively as part of a team
• Proficient computer skills including experience using Microsoft Office Suite and Customer Relationship Management (CRM) databases
• A current driver’s licence
• Demonstrated initiative and problem-solving skills

Desirable criteria:

• An understanding of Home Care Package and government-funded aged care services
• Experience working with multicultural backgrounds, and in the aged care sector
• Knowledge of South East Sydney, its services, programs and issues
• An understanding of rostering workers to suit client needs
• Ability to speak a community language

Note: This is a Permanent Part-Time role (25 hours a week). Employment conditions are underpinned by the Social, Community, Home Care and Disability Services Industry Award 2010 – Level 2, Pay point 1. Employment at SECC is conditional to a Criminal Records Check under the legislation. It is a condition of your employment that you must be fit to perform the inherent requirements of your position at SECC. You will be engaged as a probationary employee during an initial probationary period of six [6] months. Salary packaging is available AND there is potential for promotion as our Home Care Packages business rapidly expands in south-east Sydney. There is also the option of taking on additional hours as an Aged Care Worker with SECC, from the same location in Eastlakes.

Preferable start date is Monday 31st May, 2021, but this is subject to negotiation.