• Opportunity to make a real difference working for a purpose led organisation
• Full-time role based in Surry Hills NSW
• Great flexibility with access to hybrid work arrangements

About the role

Working in close collaboration with Aged Care Advocates, Financial Advocacy Officers, Advocacy Community Network Development Officers, Salesforce Administrators and Advocacy Managers the Aged Care Advocacy Quality Officer is responsible for providing support to enable nationally consistent implementation of the National Aged Care Advocacy Program (NACAP).

The Aged Care Advocacy Quality Officer will provide support in line with the National Aged Care Advocacy Framework, National Minimum Data Set and all resources on the Advocacy Academy and Aged Care Act hub.

Why work for Seniors Rights Service?

Seniors Rights Service is a nonprofit organisation that provides free legal services, aged care advocacy and rights education and information to older people across New South Wales. This is a pivotal moment to join our team. As more older people seek aged care services, our organisation is continuously evolving to meet the expanding need for our services.

If you have a natural talent for connecting with people, have relevant experience and want to work for an organisation dedicated to supporting one of the most vulnerable groups in our communities, we want to hear from you.

Role Responsibilities

• Support advocates to understand all OPAN guiding resources and build their capacity to provide effective and accurate reporting of information, advocacy, education and events in line with NACAP nationally consistent objectives.
• Support Advocacy and Operations Managers within their organisation to make organisational service delivery and case level decisions in line with OPAN guidance including data application decisions.
• Act as the key liaison to OPAN on behalf of their organisation for reporting, minimum data set and advocacy practice questions.
• Participate in NACAP resource and data design projects when consulted and provide feedback to OPAN on implementation issues, staff experiences or common questions to improve NACAP advocacy and data resources and training.
• Contribute through knowledge sharing to key network meetings and communities of practice including Advocacy Operations and Practice group, Salesforce Community of Practice and the Quality Officer meetings.
• Deliver engaging localised training and support the OPAN delivery of training where required for new areas of implementation to grow the confidence of the advocacy team.
• Oversee the quality assurance process for data entry (including case notes and presenting issues selection), reporting and the application of all MDS counting rules to ensure national consistent application is reflected at the local level.
• Some interstate travel may be required.
• Undertake other tasks as assigned by the manager.

Essential Criteria

1. Experience in data management and implementing of quality assurance process to ensure the accurate capture and reporting of data.
2. A sound knowledge of aged care advocacy and NACAP requirements.
3. Sound ability to interpret guidelines in the areas of data and best practice service delivery.
4. Highly developed interpersonal and communication skills including liaison and mentoring support with the ability to explain complex information concisely to a diverse range of people.
5. Skills in negotiation, conflict resolution, decision making and problem solving.

Benefits

• Experience a collaborative and fun work culture in a growing organisation.
• Great flexibility with access to hybrid work arrangements.
• Access to Salary Packaging benefits.
• Enhanced leave provisions including gifted leave between Christmas and New Year.
• Feel good knowing you are working for an organisation with a strong social conscience and presence within our community.

Interested in applying?

If you are interested in this opportunity, please click "Apply Now" and submit a cover letter addressing the Essential Criteria above along with your resume.

Applications that do not include a cover letter addressing the Essential Criteria will not be considered.

*This position may close earlier than the stated closing date, so we encourage you to apply as soon as possible*

At Seniors Rights Service we seek a workforce that is as diverse as our society. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islanders people to apply. Additionally, we believe vaccination to be the best way to keep our employees and clients safe and strongly encourage vaccination against Influenza and COVID-19.