Job Summary
- Applications close:
- Job posted on: 8th Mar 2024
- Sydney > Surry Hills
This role is offered on a permanent, full-time basis and is based in Surry Hills.
Our vision is a society that respects and upholds the rights of older people.
Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy, education and information to seniors in NSW since 1986. We raise awareness and empower older people to activate, uphold, extend and defend their individual rights. We achieve our purpose by providing accessible and confidential legal services, aged care advocacy and information.
Seniors Rights Service is seeking a dedicated and highly skilled Practice Lead for its Advocacy Programs to take on a significant role in developing and improving the National Aged Care Advocacy Program (NACAP) practice framework.
In this role, you will have the opportunity to make a real difference by enhancing the quality of services and support provided to our clients. You will be responsible for developing toolkits, workflows, program logic, and theories of change. In addition, you will analyse client satisfaction surveys, improve data collection methods, streamline training programs and coach program employees on contemporary practices for optimal results.
As the Practice Lead, you will be responsible for managing projects that support Seniors Rights Service's Quality Framework. You will oversee data accuracy and quality by managing the internal data and quality committee and support the recruitment of data champions across the Advocacy teams. By improving the quality of services and support provided by our teams, you will play a crucial role in making a positive impact on the lives of older people and ensuring that they receive the care and respect they deserve.
This role offers a flexible work arrangement that combines office-based and remote working, providing an excellent opportunity to achieve a healthy work-life balance.
If you are interested in this opportunity, please submit your resume and a cover letter including responses to the below questions.
Applications without a cover letter will not be considered.