About Us

Shepparton Villages (SRV) is more than a place, it’s a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest.

We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer. By joining our team, you will have the opportunity to make a meaningful difference in the lives of our residents and contribute to the success of Shepparton Villages.

About the Role

We are seeking Executive Manager Quality Outcomes and Innovation responsible for the leadership and management of the organisation’s high-quality outcomes, ensuring that all SRV residential care facilities meet Accreditation, and that innovation of practice is forefront of practice at all levels at SRV. This position is instrumental to the success of the organisation achieving its strategic goals, assessing, planning, implementing and evaluating management and leadership directions that result in delivery of quality care. This role reports directly to the Chief Executive Officer.

Key responsibilities, but not limited to:

• Ensuring SRV meets and exceeds the NDIS & Aged Care Quality Standards and maintains these accreditations.
• Developing and implementing systems and processes that monitor the quality of resident & client care and identifies and addresses risks and gaps
• Managing the development, review and version control of policies and procedures across organisation
• Work in partnership with the Executive Manager Care Services to ensure all quality outcomes are implemented and met.
• Preparation and presentation of various reports to the Board Quality & Clinical Governance Committee
• Management of SRV’s risk register, reporting to the Quality & Clinical Governance Committee
• Coordinating and conducting scheduled pre-accreditation audits and lead accreditation visits
• Enacting the requirements of the Emergency Management Committee with a focus on outbreak management
• Identification, development and implementation of innovative processes and systems that move the organisation from a culture of compliance to that of quality
• Provide the CEO with advice on all matters relating to quality and compliance, with a focus on pro-active risk management

Key Selection Criteria:

• Post Graduate Qualifications in health management or field relating to Quality and Accreditation
• A health practitioner holding a current Registration Certificate as required by the AHPRA
• Excellent working knowledge of the current and proposed Aged Care Standards, National Disability Standards and the accreditation process for aged care residential and home care programs
• Experience developing systems and processes that measure quality against standards
• Experience in leading accreditation audits and responding to unannounced visits by the Aged Care Quality & Safety Commission
• Ability to manage non-conformances and rectifications in both clinical and non-clinical areas of operations
• Understanding of quality, risk identification and management and CQI within a health or aged care setting
• Ability to problem-solve medium to high level of complexity issues and know when is appropriate to escalate
• Clear working knowledge of the Aged Care Act and accreditation requirements and demonstrated understanding of the aged care reform agenda

Benefits & Culture

We value our team and the wonderful work they do. Our staff members enjoy a range of benefits such as:

• Generous Salary Packaging option as a not-for profit organisation to maximise take-home pay.
• Professional development opportunities
• Competitive salary plus Superannuation
• A collaborative and supportive workplace culture.
• Rewards & Recognition program.

How to Apply

If this sounds like you and you would like to join the wonderful team at Shepparton Villages, please submit your application via the Apply Now button.

To be considered, all applicants must address the key selection criteria in a cover letter and submit a current resume to include two referees, prior to the closing date. Note, referees will only be contacted for preferred candidates.

If you require further information about this role or to obtain a position description, please contact People & Culture on 03 5832 0800.

All appointments are subject to a NDIS Worker Screening Check, and evidence of COVID-19 vaccinations prior to employment and periodically during employment.

Please note: applications will be reviewed regularly and a candidate may be appointed prior to the closing date. Early applications are encouraged.

Choice - Respect - Care - Passion - Teamwork