about the role

We are seeking a skilled and experienced Quality Business Partner and Feedback Management Lead for this dynamic aged care organisation. This position assists Facility Managers of our residential care facilities and Home Care and Short-Term Restorative Care Services in leading and supporting the delivery of a high standard of clinical care for residents and to ensure SRV maintains full accreditation against the Aged Care Quality Standards and other compliance standards as required. This role will have a rotating roster across the homes, visiting each facility at least once a week or where the need arises.

The position will report to the Executive Manager Quality Outcomes and Innovation and will work closely with facility managers and other key staff. 

Key responsibilities, but not limited to:

• Supporting the aged care services in managing the Continuous Quality Improvement plans
• Supporting the aged care services in the feedback management process including incident investigations
• Collating and providing the necessary reports to the relevant committees, related to the responsibilities of the role
• Supporting and coordinating efforts in any unannounced visits from relevant external regulatory bodies such as the Aged Care Quality and Safety Commission and external independent assurance audits
• Developing Remediation Action Plans where improvements are required and responsible for supporting the managers in remediation
• Coordinating and evaluating SRV’s education program and delivering face to face training sessions were required

Key Selection Criteria:

• Have an undergraduate qualification in Nursing and current registration with AHPRA
• A high level of verbal, written and interpersonal communication skills including presenting, minute taking, complaint response and report writing
• An understanding of the current issues facing the aged care industry and the role and function of the Aged Care Quality & Safety Commission
• Demonstrable evidence of pro-active problem solving resilience and flexibility
• An understanding of the current issues facing the aged care industry and the role and function of the Aged Care Quality & Safety Commission
• Demonstrable experience of being able to pro-actively influence colleagues to achieve desired results.
• Experience in Aged Care, Health Care, or a related sector
• A strong understanding of legislation and standards as they relate to Aged Care and NDIS services
• Experience developing, implementing and/or maintaining quality systems
• Experience in leading and overseeing audit/assurance activities
• Skills and analysing and synthesising information and drawing out implications for practice and improvement
• Experience using process mapping and quality improvement skills to support change management
• Computer literate and proficient in MS Office.

Benefits & Culture:

We value our team and the wonderful work they do. Our staff members enjoy a range of benefits such as:

• Generous Salary Packaging option as a not-for profit organisation to maximise take-home pay.
• Professional development opportunities
• Competitive salary plus Superannuation
• A collaborative and supportive workplace culture.
• Rewards & Recognition program.

How to apply:

If this sounds like you and you would like to join the wonderful team at Shepparton Villages, please submit your application via the 'Apply Now' button.

To be considered, all applicants must address the key selection criteria in a cover letter and submit a current resume to include two referees, prior to the closing date.

Note, referees will only be contacted for preferred candidates.

If you require further information about this role or obtain a position description, please contact People & Culture on 03 5832 0800.

All appointments are subject to a NDIS Worker Screening Check, and evidence of COVID-19 vaccinations prior to employment and periodically during employment.

Please note: Applications will be reviewed regularly and a candidate may be appointed prior to the closing date. Early applications are encouraged.