• Make a difference to young Australians through supporting their education
• Temporary full-time position until end January 2025
• Based in National Office Sydney CBD

The Smith Family is a children’s education charity that helps young Australians experiencing disadvantage to create better futures for themselves through harnessing the power of education.

We are seeking a Direct Marketing Coordinator, Retention and Growth to join our organisation. Reporting to the National Manager, Supporter Retention and Development and working alongside dedicated, energised, and passionate team members, this role is responsible for executing end-to-end direct marketing activities that retain, engage and deliver value back to supporters. We are seeking a creative individual with high levels of attention to detail, strong project management skills and an appetite to learn.

About our role

You will be responsible for:

• The day-to-day coordination of direct marketing campaigns within our regular giving calendar of activity.
• Developing timelines and ensuring campaigns are delivered to timeline
• Briefing copywriters and designers and providing feedback on creative as well as securing internal stakeholder feedback and approvals
• Coordinating data through briefing the Marketing Analytics & Reporting team
• Briefing mail houses, proofreading and quality checking all lives prior to final sign off
• Tracking all costs for each campaign and adhering to the allocated budget
• Providing support to the Supporter Care Team for adhoc communications
• Providing administration support to the Retention team
• Contributing to the overall individuals revenue and retention targets

About you

As well as passion for community, you will bring the following:

• Two or more years’ experience in a marketing, advertising or communications role
• Strong project management time management and organisational skills
• Ability to demonstrate initiative, multitask, work under pressure and deliver to timelines
• Proven communication, collaboration and negotiation skills
• Understanding of customer retention with an interest to learn about strategies to increase lifetime value
• Experience in data/mail house management

About our culture

The Smith Family has employees at the centre of its values and operations. We nurture a supportive and inclusive culture that enables people to achieve personal and professional goals, through collaboration and innovation. With a proven work-life balance, wellbeing and health are our top priorities. Enjoy many other benefits, such as tax concessions and flexible working arrangements.
If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you.

You may view the position description attached.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.