Job Summary
- Applications close:
- Job posted on: 6th Aug 2024
- Melbourne > Springvale
2 days left to apply
Established in 1973, South-East Monash Legal Service (SMLS) is a community legal centre that provides free legal assistance to people in Southeast Melbourne. SMLS provides legal information, advice and case work including representation for people experiencing disadvantage on a range of legal matters, such as family law and family violence, employment law, debt and fines, civil litigation, wills, power of attorney, and tenancy.
SMLS aims to empower and support members of the community to understand and make use of the law and the legal system to protect their rights and to increase their awareness of their legal responsibilities. SMLS is a strong advocate of and committed to the use of integrated service models to address multifaceted challenges facing our community members.
SMLS is committed to advocacy and social change. SMLS is a leader in the provision of community and clinical legal education; advocacy through policy submissions and lobbying; outreach services; and targeted referral programs.
A fair and inclusive community where people can access the resources, networks and support they need to resolve legal issues and overcome barriers to social, cultural and economic inclusion and participation
To help resolve people’s legal and interconnected issues and ensure that laws and legal processes are fair.
Our core values are Respect, Community, Excellence and Courage.
The Intake Officer acts as a critical enabling role for SMLS by providing effective intake service and support for SMLS client services.
The Intake Officer role is responsible for providing excellent customer service to SMLS clients, whether through telephone, reception or email based contact. They will ensure accurate client information is entered into the CMS, provide general service information, conduct conflict checks, and book clients into the most appropriate clinics.
The Intake Officer will also be responsible for providing efficient and high quality support to SMLS staff, law students and volunteers in service delivery.
Exceptional Client Service and Support
Essential:
Desirable:
For further information, please see the attached Position Description. Any further questions can be directed to [email protected] using the subject line: Intake Officer Enquiry via EthicalJobs.
A position description is attached.
2 days left to apply