Your Impact

Make a difference by leading a team dedicated to improving the lives of renters, driving systemic social change in the housing sector. Design and implement groundbreaking initiatives that elevate the quality of services provided to clients, ensuring they receive the best possible support.

The Organisation

Tenants Victoria stands at the forefront of housing reforms in Victoria, serving as the peak body for renters and the leading specialist tenancy community legal centre. As a respected and influential advocate, TV drive social change to improve conditions for those who rent their homes facing hardship or disadvantage.

Learn more here: www.tenantsvic.org.au. 

Benefits & Culture

• Additional 5 days of paid leave over Christmas/Easter
• Salary benefits include 17.5 % leave loading and salary packaging
• Hybrid flexible working model and collegiate working environment, close to public transport
• Values-based culture; passionate and expert team

The Role

As a strategic leader, and key trusted support to the CEO, you will ensure client services align with the new vision and organisational objectives by fostering internal relationships, and working towards a growth strategy while promoting collaboration, courage , support and innovation. Key objectives include:

• Provide leadership and direction in partnership with the CEO and other managers
• Ensure client services meet Tenants Victoria's vision, objectives and strategic goals
• Develop and implement innovative projects and initiatives to enhance service quality
• Identify and advise on emerging issues and opportunities that support the mission
• Represent Tenants Victoria in various forums and strengthening networks

Who are you?

The ideal person for this role is a confident leader with a passion for social justice and a deep understanding of housing issues. Someone with extensive experience of service delivery in Social and Community Services settings, Housing, Justice Community Legal, or the private sector. You will bring:

• An adaptable leadership style to inspire and manage diverse specialist teams
• Strategic planning knowledge to align services, leveraging innovative technology solutions
• Proven track record in developing and implementing service models and innovative projects with financial literacy
• Experience improving service delivery with a focus on client satisfaction and outcomes

If you're eager to leverage your experience to support people in rental crises, seize this opportunity to join this passionate and dynamic team and make a real impact. Please contact [email protected] using the subject line: Director Client Services - Innovation & Advocacy - Tenants Victoria enquiry via EthicalJobs for further information.